Atlas Debt ReliefReviews of atlasdebtrelief.com

I have been attempting to get ahold of their help line for months now in regards to my account. When we submitted an offer to be accepted with one of our credit card companies, atlas had me sign paperwork over the phone via email, but a week later I opened the app and saw that the offer had been “Declined.” Without my permission, they allowed my payment information to be changed, and stopped charging me my regular monthly payments to settle my debt. I have not been charged in almost 3 months and have been setting aside money to pay them whenever I hear back. Whenever I communicate with them via email because I spend 2-3 hours on hold each time I call, I receive a response, but it simply tells me that they cannot help me over email, and that I should “call at my earliest convenience”.

During what I now know was just a sales call, I was promised to pay only 50-60% of my total debt. Multiple settlement offers were ignored by atlas, with no communication as to why. One settlement was made afterwards for more than double the initial offer. My next settlement is coming up and is over $7,000 more than the initial offer I was given. What they didn't tell me initially as well was the high fees I would be paying. In total I enrolled $28,000 in debt with atlas. When it's all said and done I will be paying $25,500 to my creditors and $8,200 in fees to atlas. That's over $33,000 and over $5,000 more than I enrolled initially. My credit is tanked and the distress this process has caused me and the stress that knowing I won't be paying this off for at least another year is ridiculous. I was sold on a too good to be true dream. I would recommend seeking counsel on your own outside of this business. They don't know what they are doing and are completely lying to people.

poor communication, no one answers the phone

I was promised that my two credit cards would be paid off within a certain period of time. One of these cards was neglected for almost a year and then I was asked to approve an additional $2000 to complete the transaction. Total bait and switch. I will be reporting to BBB as well.

I have been 100% misled by this company. They indicated that it would be 6 months to see my program working. I paid 13 months over $430 and nothing... So I closed my account on 4/15/24. I was told that the funds would be sent back to the bank account it was drawn from in 10 business days. I called Monday last week, and the rep told me that the 10 business would fall on that day and the funds should appear in my account no later than 5-3-24... "If not, please call us back". It didn't so I called back today and was told that GHLLC had not closed my account and that it may take up to 30 days for my account to be closed and since the funds were over $5k, they would be mailing a check after 30 days. I requested to speak to a Supervisor, who was very kind and said she is going to reach out directly to GHLLC to see if they can expedite this situation. She said she would call me with an answer after she reached out to them... I will update when I hear back from the Supervisor. UPDATE: I was supposed to receive a call back two days ago. I still have not received the call back.

It was explained to me that my credit score would drop, but it wasn’t explained that it would plummet and that I would have charge offs and collections now added to my credit which won’t clear for seven years. I also thought that making contact with the creditors would’ve happened sooner so the phone calls, letters and knocks on my doors would not be happening still after you have collected 7 payments of over $500 from me. After seven months, only one of the creditors has an agreement everything else still shows as pre-settlement.

I have a similar story as below. I was assured by rep Brandon that since only one creditor my debt would be handled in six months I am now well over a year in. No contact from Atlas. Creditor has no access to my bank accounts. After a year in, and payments of well over 400$/ a month.I call atlas monthly and all they can tell me is that I should be receiving a settlement offer shortly. No information of when they reached out to the creditor given by Atlas. This has occurred the last 4 months I called.

At the beginning we were told by your representative (Brandon)that our debt would be taken care of within 6 months. You have only taken care of one account.