Edmundo M.
We're just getting started with this…
We're just getting started with this company so far so good
Atlas Debt Relief is listed under Credit & Debt Services.
Atlas Debt Relief (atlasdebtrelief.com) has 333 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listingShowing 19 reviews with 3 stars · Clear filters
Edmundo M.
We're just getting started with this company so far so good
Marcus P.
I like the interaction that was had in order to confirm my authorization for my settlements, but one of the settlements, for some reason didn’t go through, and I’ve been trying to call Atlas every day this week, and have not been able to speak to somebody about why. I even sent an email with the same information and have yet to hear back for our reply.
Entrepreneur
I signed up with Strategic Consulting in December 2023. They agreed to consolidate my debt via Atlas Debt Relief. I have been e-mailing my contact, Connor Celotto, at Strategic Consulting for over a week to have an update. I have not had any response. I also tried calling his phone (716-337-5459) but it does not connect. I also tried calling the Strategic Consulting number (855-906-3235) from the website and it also does not connect. I also tried calling Atlas Debt Relief on 855-378-1032 but am unable to connect with anyone. Is this a scam?
Omar N.
I was expecting a better settlement as in the advertising. The amount was not as advertised.
Response from Atlas Debt ReliefJan 13, 2024
Dear Omar, Thank you for taking the time to leave us a review. We sincerely apologize if our service did not meet your expectations regarding the settlement amount. We appreciate your feedback and will use it to improve our services. Please do not hesitate to contact us if there is anything else we can do to address your concerns. Sincerely, Atlas Debt Relief
SBT
There is not clear communication. Frustrating that I am always having to ask for clarification. Takes a long time to get responses and they are vague. This is not the experience I was expecting.
Response from Atlas Debt ReliefJan 13, 2024
Dear SBT, We are sorry to hear about any poor experience. We would like to have one of our escalated team members review your account and contact you. Unfortunately, with the information provided, we cannot locate your account. Would you be willing to share your email address, phone number, or Client ID associated with your account? Thank you. Atlas Debt Relief
Laura F.
It is taking so long to get creditors off my back. I don't care for the website because I get very limited information and the chat option doesn't give me answers I'm looking for. I didn't realize that $30 a month was going to Global but that's okay. And I wish that I had negotiated directly with some of the low balance credit cards that are still waiting to be paid off and are accumulating interest and late fees. When I get someone on the phone they're very helpful since I'm on the west coast and their hours are East Coast hours also makes it difficult to communicate.
Response from Atlas Debt ReliefDec 22, 2023
Dear Laura, Thank you for sharing your experience with us. We apologize for any inconvenience you may have experienced with the length of the process and the limitations of our website. We have assigned one of our escalated team members to review your account and reach out. We will be in contact soon. Thank you. Sincerely, Atlas Debt Relief
Mary R.
Phone calls not always answered
Response from Atlas Debt ReliefDec 22, 2023
Dear Mary, Thank you for taking the time to leave us a review. We appreciate your feedback and are glad to hear about your positive experiences. We apologize for any inconvenience you may have experienced with unanswered phone calls. Our team is improving our response time and communication to serve our clients better. We hope to have the opportunity to provide you with a better experience in the future. Best regards, Atlas Debt Relief
Pacita R.
Too slow, just get one account out eight. Creditors charging late payment and its adding up. Please make it fast. Thanks