Atlantis EventsReviews of atlantisevents.com

Spammed me. Never subscribed. Zero inerest or connection with their market. No idea where they bought my email ady from. Unsubscribe does not work. To be avoided.

BUYER BEWARE!!! CLASSIC BAIT AND SWITCH!! DO NOT WASTE YOUR MONEY. I WOULD RATE THEM 0 IF POSSIBLE. I booked the Rome to Rome Med cruise because I was excited for the ports of call including the overnight in Ibiza. The problems started shortly before the cruise when Atlantis claimed that Ibiza made a change to the berthing arrangements changing the overnight in Ibiza from Saturday to Sunday. "We are writing to inform you of a change in the port order on our itinerary. The port of Ibiza made a change to their berthing arrangements for September and was no longer able to accommodate Odyssey on our originally scheduled date. Luckily, we were able to secure a new overnight call on September 3, but in doing so Royal Caribbean has had to change the operating order for the other ports. As a result, we had to drop our calls to both Marseilles and Cagliari to accommodate most the original itinerary. The good news is that we now have longer stays in all ports and have added two fabulous sea days (which many of you were asking for)." Who wants more sea days when you are in Europe??? Atlantis traps you on the ship to buy more drinks so they can make more money and save money on docking fees and taxes. I asked for a partial refund as 1/3 of my vacation plans were changed or deleted saving Atlantis a lot of money on port fees and taxes on the deleted ports. Atlantis said that the terms and conditions allow them to make any changes without compensation so basically, they can make any changes they desire. While on the ship I checked with Royal Caribbean's guest service manager who told me Atlantis changed the Ibiza date so the ship would be in port for the Glitterbox party at Hi Ibiza that is held only on Sunday. Glitterbox announced their schedule in February 2023 so Atlantis knew when the party was held. Atlantis employees pushed the $145 party pass and the $60 transfers to the party which included 1 free drink. We were told we would arrive in Ibiza at 8pm Sunday, so I purchased $600 VIP tickets for Amnesia that opened at 11pm. The ship stayed out of the port of Ibiza until after midnight because we were told that the pilot boat could not navigate the windy conditions. However shortly after midnight (same weather conditions) the pilot boat was able to guide the ship to port. I believe that the ship was held out of port, so Atlantis only had to pay 1 day of docking fees. Atlantis allowed the guest who booked their party at Glitterbox to leave the ship first and made the rest of us wait. I lost 3 hours of fun at Amnesia because of Atlantis' actions. We were originally scheduled to arrive on Saturday at 3pm and leave Sunday at 8 pm. Once I arrived home, I again requested a partial refund from Atlantis in which they responded: "There is nothing we can offer beyond the $50 onboard credit and we will not be able to honor your request for a refund. As our terms and conditions clearly state, the itinerary may change at any time for a variety of reasons. Thank you. Best regards, Benji - Benji Chong Operations Manager Atlantis Events atlantisevents.com 310-859-8800 I have traveled with Atlantis and other cruise lines all over the world and have never been treated so poorly and with such disregard. Atlantis only cares about making money. BUYER BEWARE!!!!!

Atlantis is a sinking ship. We are under a travel advisory to not leave Canada, making it difficult to find international health insurance. We also bought cancellation insurance, but it excludes government travel advisories. Atlantis refuses to do anything and directly states that I should go against the Canadian government. They deflect the problem to the cruise line stating, "their hands are tied until the cruise line cancels." The cruise line and Atlantis contract have nothing to do with me, and I am not the one that chartered the ship; Atlantis was. Full stop. They are at liberty to provide refunds or, at the very least, travel credits without waiting for the cruise line to cancel the cruise. They just want to protect their corporate bank accounts. There was a significant outbreak of covid on the ship scheduled for; Atlantis has said absolutely nothing. Their communication and customer service are garbage. Instead, they sent us a list of parties they plan on continuing to host and stated they've only had 5 covid positive cases. Yet, they left out the part about the Norwegian Pearl cancelling their current voyage 1 day into an 11-day cruise because over 50 crew members had become sick. Atlantis is an event organizer who is responsible for ensuring the health and safety of its attendees. Many of us want to cancel because cruising is no longer safe. Several other events companies have accepted responsibility for their customer's health and offered flexible cancellation. Instead of dealing with the situation, Atlantis has asked us to come to Facebook and sell our rooms. They accept 0 risks of profit loss or any responsibility for chartering a cruise ship in the middle of a pandemic. These ships will sail empty. Yet they list their cruises on their sales pages as "Sold out" because of their terms and conditions, which only protect their own interests. Corporate greed at its finest. STAY AWAY FROM THIS COMPANY.

I have been on 5 Atlantis Event cruises and it has come with deep regret that I have to leave this review. Customer service is atrocious by email. Endless emails back and forward and not answering my queries. Not taking ownership to resolve the issue, also when you try and call the customer service line the automated options are incorrect. It states press option 5 for the account and it transfers you to reservations answer machine.