athlunaReviews of athluna.com

Response from athlunaOct 8, 2026

Dear Sasha, We are truly sorry for the frustrating experience you had. Our customer service team was on scheduled vacation from September 22 to September 26, which led to delayed replies, and we fully understand why this felt unreasonable. We have responded to your inquiry via email. Please kindly check your inbox (and spam folder just in case). If you have any further questions or need additional help, feel free to reply to our email and we will get back to you promptly. Again, we apologize for the inconvenience caused. Best regards, athluna Support Team

Response from athlunaSep 16, 2026

Dear Denise, We are truly sorry to hear about this terrible delivery experience and the lack of follow-up support you received from our team. This is absolutely not the service standard we aim to provide, and we deeply regret leaving you with such frustration. We have already sent you a separate email regarding your order. Please kindly check your inbox (also spam/junk folder) for our message. Once you reply with your order details, we will prioritize your case and resolve this promptly. We hope we get the chance to make this right and regain your trust. Kind regards, athluna Customer Support

Response from athlunaJul 23, 2026

Hi Jaisa, We sincerely apologize for the lengthy wait you experienced for your birthday gift order. We understand how disappointing it is to anticipate a special birthday gift and face unexpected delays. Our customer support team will reach out to you to follow up on your order and address all of your concerns fully. Sincerely, athluna Support Team

Response from athlunaJul 8, 2026

Hi Bailee, We are incredibly sorry to see your review and for all the unnecessary stress our shifting pre-order timelines— we completely understand your frustration, and this experience falls far below our brand standards. The constant restock date changes for the pre-sale item stem from unexpected production delays at our manufacturing factory, issues outside our control that we failed to communicate clearly to you ahead of each update. Per your request, we have refunded the pre-order item to your original payment account, and all your in-stock items will ship today with tracking sent to your email shortly. We are reforming our pre-order alert and customer support systems to prevent this same messy situation for future shoppers. If you’d like to discuss further compensation to make this right, please reach out to our team at [email protected] with your order #15576, and our manager will personally assist you. We sincerely apologize for losing your trust, Athluna Support Team

Response from athlunaJul 8, 2026

Hi Kimberly, We are truly sorry to read your upsetting review and deeply apologize for the extremely stressful delivery situation you’ve experienced with your order. After investigating your shipment tracking details, we confirmed your package was unfortunately lost by the logistics carrier while in transit at their local sorting facility. We have resent your full order for free of charge, with no additional fees to you. We’ve updated our support workflow to ensure any stuck shipments get fast carrier checks and instant resolution options for future customers. If you’d like further compensation for the inconvenience, please email [email protected] with your order number, and our manager will assist you personally. We apologize once more for all the stress this caused you. Athluna Support Team