AstrawebReviews of astraweb.com

I have been a customer for 10+ years. Two years ago they decided to increase the yearly cost from $96 to $120, but still offering $96 to everyone else and without warning. This year they were going to add another $24 to the price. I cancelled and they immediately offered the old price, $120 plus tree free months. I ignored it, as $95 is a better deal. They did not give up, and offered $48 plus 3 months free, which I tried to except, but they just ignore me. So bye bye Astraweb

I previously had an Astraweb account from 2015-2023. They recently sent me an email offering me a 12 month subscription with 3 extra free months at a cost of $2.99 a month. I took them up on the offer, but they then billed me 44.85 - the cost of the full 15 months. I emailed support expecting it to be easily rectified. I sent them the original email which clearly states that there are 3 free months. I also sent them a screenshot of my account page showing that I bought a 12 month subscription. After going back and forth with them over the course of a few days they respond with this: "Thanks for being patient. We reviewed your plan and we see that the charge is correct. To clarify, the offer is $2.99/month billed for the first 15 months in full which is why it is showing $44.85 then it will renew at $71.99/year." Well, thanks, but I didn't need anything 'clarified' - I have an email here that states "You won’t find a deal like this anywhere else. All this for only $2.99/mo — but only if you act fast! Oh, and did we mention you also get 3 months of Astraweb access for free?" There are many USENET providers who offer an equal or better service and they won't mess you around like this - choose one of those instead.