Astley and CoReviews of astleyandco.com

Based upon the telephone call I overheard today between the so called “director Yvonne Astley” and my daughter I would avoid this company like the plague. Minus Zero stars is more appropriate. Her attitude from the off has been very judgmental/biased due to the age of my daughter and her partner. They have been blocked from viewings so had to approach the home owners directly. My daughter was verbally insulted, this women has a serious lack of customer service skills, she interrupts, raises her voice and will not listen. She believes she is above all others based upon her vile attitude. Anyone can become a. director of a company so id suggest she needs to reign it in somewhat if she values her business and any future prospective customers. If she was employed, as an HR Manager I can categorically state she would be dismissed for gross misconduct. Perhaps explains why there is an admin person, mortgage advisor and herself only employed there! Oh and not to mention a lack of properties to market in the first instance. All in all a very unprofessional experience with insults thrown in for good measure.

Do not use this company. Yvonne from Astley&Co is the rudest, most judgemental and unprofessional ‘director’ I have ever come across. Never would I have thought that an estate agent would try to block potential buyers from viewing a property. After contacting the homeowners directly (last resort as Yvonne wouldn’t respond to our call or confirm a viewing) we managed to view the property. Upon calling the agent to provide feedback of the viewing I was personally insulted by Yvonne on several occasions throughout the short phone call. Yvonne was wholly unprofessional, judgemental, rude and on too many occasions spoke over me. She continually lied to us from small details such as offering us one date to view the property then saying she offered three, to doubling the amount of viewings or over exaggerating the offers received to try and put us off. I am thankful that the house we viewed wasn’t for us and therefore we won’t be needing to deal with Yvonne and her attitude problems, but I just wish to warn others of the dreadful experience I have been faced with. I will be reporting her to the Property Ombudsman.

Cherie and Yvonne were wonderful, and provided an excellent efficient, caring and proactive service. Moving house can be a very stressful and emotional time, but they were absolutely brilliant. They are very knowledgeable about the property market and will tell you how it is, so you can trust what they say. They do all they can to help, and will do their best for you. If I were to sell and buy again, I wouldn't go to anyone else. Thank you so much :-)