Roy L.
Poor service by Asteroom
The mortgage bank I was selected hired Asteroom to conduct an appraisal on a property I planned to purchase. At first, Asteroom contacted me to schedule the appraisal because they failed to find the name of the seller's agent to gain access to the property, which is the proper procedure. After multiple emails from Asteroom, wanting me to provide access to the property, I informed the mortgage company to delay the appraisal until I could arrange a time for access. After several automated emails from Asteroom pressuring me to provide them access, I asked the mortgage company to tell Asteroom to stop their attempts to schedule the appraisal and wait for the mortgage company to reschedule. I then received an email from Asteroom assuring me they would follow those instructions. Today, Asteroom called the seller agent to schedule, even though I told the mortgage company I would no longer need their services. I have made over 20 calls today to reach Asteroom to inform them, but no one answered. Some of the company's officers even have blocks on their phones. Asteroom has the worst customer service I've ever experienced. Ask your lender if they plan to use Asteroom, and if they say yes, tell them you want another company.