Michael R.
Great customer service
Great customer service
Response from Assurity Life Insurance CompanyMar 29, 2022
Thanks for your kind review.

At Assurity, we put people and planet first. We’re a mutual insurance organization owned by our customers, not shareholders. As a Certified B Corporation we use our business as a force for good.
Assurity Life Insurance Company (assurity.com) has 379 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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Michael R.
Great customer service
Response from Assurity Life Insurance CompanyMar 29, 2022
Thanks for your kind review.
Alex
When you message them thru your account, they tell you to call an agent. Keep a customer in their channel of choice. Why did you make me go thru multi factor authentication online if you’re going to force me to call in to your center?? And you can’t see payment history online. Very outdated user experience, and technology.
Response from Assurity Life Insurance CompanyMar 30, 2022
HI Alex, we're sorry to hear about your experience. We always strive to exceed our customer expectations and we continue to work on enhancing our online capabilities as a leader in the industry. Someone from our Customer Connections team will follow up with you to ensure you get your questions answered.
RAFAEL
Always knowledgeable and kind customer service rep’s
Response from Assurity Life Insurance CompanyMar 29, 2022
Thanks for your kind feedback - we'll be sure to pass your comments along to our customer connections department.
Dayton K.
At some point the autopay to my bank account stopped. I was not made aware this changed until I got a letter in the mail saying my account was in default. I logged into the website to set up autopay and it doesn’t exist anymore. I can only make one time payments. How is that acceptable?!
Response from Assurity Life Insurance CompanyMar 30, 2022
Hi Dayton, we're sorry to hear about your experience. We'll have someone from our Customer Connections team follow up with you to share more about this process and be sure everything is set up correctly.
Avi R.
The contract looks very beneficial to the policyholder
Response from Assurity Life Insurance CompanyMar 29, 2022
Thanks for your positive review of us!
BRIDGET
We set up a HSA and the process was quick and easy and it works as designed.
Response from Assurity Life Insurance CompanyMar 29, 2022
Wonderful to hear - thank you!
WYATT
Denied my claim for no reason.
Response from Assurity Life Insurance CompanyMar 30, 2022
Wyatt, someone from our Customer Connections team will follow up with you to clarify and address any additional concerns you may have about your claim.
Penny
Easy to get answers from customer service and it was refreshing to speak to an English speaking person. Thank you!!!
Response from Assurity Life Insurance CompanyMar 29, 2022
We're glad to hear you had a wonderful experience!