Assist DiabeticsReviews of assistdiabetics.com

Maria was very helpful in helping me with my problem

I am a Disabled Veteran rated at 100%. I was informed by the pharmacy at the VAMC that they are unable to accept medication/ medical products that I no longer use to include Diabetic Test Strips. I saw an advertisment for 'Assist Diabetics' online and decided to send my ACCU CHECK Test Strips to this company for an agreed upon amount. I received a prepaid box from 'Assist Diabetics' and I mailed my test strips to the company. I received a message informing me that my items were received and a check would be mailed to me. Seven days later, I received $5.00 for the Test Strips. The amount I received is definitely not what I was expecting based upon the documentation I received from 'Assist Diabetics'. I contacted 'Assit Diabetics' on 12.27.2023 at 888.310.3020 to inquire about the discrepancy. This action was more difficult than I could have ever imagined. I was finally able to speak to someone at the above-mentioned number after the line disconnected three times (my wait time was 15 minutes for the four calls I made to 'Assist Diabetics'). The first person I spoke with informed me that the test strips I submitted were expired which I completely disagreed with because I checked each box for the expiration date in addition to darkening out my name (the test strips are prescribed). I was informed that I would have to prove the test strips were not expired by sending in photographs. After requesting my test strips be returned to me, I was informed that the test strips had been thrown out due to their policy. The representative was especially disrespectful and unprofessional. I informed the initial representative that the call was being recorded; I was immediately transferred to Hannah, the Supervisor. Hannah informed me that the test strips I sent were from the US Government; I informed her that I was a Disabled Veteran and the test strips were prescribed to me and I was unable to return them - hence, why I was utilizing her company's services. I requested the items be returned to me. I was told that a check may be sent to me, but she did not know for how much. I requested 'Assist Diabetics' return my products. I was informed that it was against their policies and I should have read the information I was sent before sending the test strips to their company. Hannah also informed me that the expiration date for the test strips were in 2020. I informed Hannah that I did not believe her because I personally checked each box I sent. In addition, I was not prescribed the ACCU CHEK Guide Test Strips until 2022. In essence, Hannah, the Supervisor, is a falsifier of the truth, a deceiver, a liar. She is also very offensive. After being threatened, disrespected, and mocked, I informed Ms. Hannah that I did not want to argue with her and I wanted my products returned to me within 10 days. I informed Ms. Hannah that I recorded the conversation and if I was not made whole that I would file a suit against 'Assist Diabetics'. I have made a complaint with the BBB. I do intend to file suit against this company if they do not honor their agreement with me. I will be contacting the Consumer Protection Hotline as well as the Office of the Attorney General to file a complaint for unfair/ unlawful business practices. I will be forwarding this horrid experience to every channel/ online forum/ person that may have a slight interest in this company and their awful business practices. I highly discourage anyone from doing business with this company, 'Assist Diabetic' unless you want to be taken advantage of and/or manipulated for a few dollars. This entire experience has left a bad taste in my mouth and one I will never repeat.

Out check in my account and it was returned so my holiday dinner is ruined not only do I have to cover the check and I have now I have to cover overdraft charge of $37

I called customer service several times left several messages. Over a question I had about payment. Never gotta call back nobody ever answers the phone Will not sell to this company again

They keep your products and don’t send the check.I’ve had a check bounce from there as well. There are other places that will buy your products. .

Sent supplies a week ago 10/15/2023. Still have not recieved noticed or check. Thinking this is a scam

Been working with this company for over a year now and have never had an issue, but this time I was in contact with them about some price matching and was told they have the info I requested and that the price match was approved. Have all of these conversations in text so I have proof of them. I call today to get the status of my payment and they assure me that the price match was done but refuse to tell how much my check will be for then the lady got rude and refused to connect me with a supervisor or anyone else who could help me then hung up on me. I check their website again and see my payment and it is not for the agreed spin amount and now they will not answer the phone when I call. They have caller ID and can see who is calling and your account automatically pops up when you call from a number that is on file. Unbelievable that they are doing this as I have sold them almost $4000 in supplies in the last year with they have sold and made back 5-6 times this amount and now they won’t even answer their phone for me.

The check bounced twice unbelievable No more business with me , now I got to pay for all the payments wi not available money in my account 👎👎👎👎👎👎