AsocksReviews of asocks.com

Response from AsocksSep 24, 2026

Thank you for sharing your feedback. We are sincerely sorry that you encountered such issues. We classify IPs as mobile based on data from public IP intelligence services, including ip-api.com and ipinfo.io. IP-API, for instance, returns a "mobile" parameter, while IPinfo provides mobile carrier data and an "is_mobile" flag. If these services identify an IP as mobile, we classify it as a mobile proxy. If you have another reliable method or service for checking IP address types, please share it with us. We are open to suggestions and willing to incorporate additional data sources. At the same time, restrictions or blocks on advertising accounts can occur for various reasons: account activity, payment details, browser and device signals, content, platform policy compliance and internal risk assessments. Therefore, it is not always accurate to attribute such issues solely to the proxy. Please contact our support team and provide details such as the IP or port, the time the issues occurred, the browser used and a description of the errors. We will check the proxy configuration and try to help identify the possible causes.

Response from AsocksAug 28, 2026

We’re sorry to hear about your negative experience. Asocks is a legitimate, fully operational proxy service and we take every customer complaint seriously - we never want anyone to feel misled or left without support. Please contact our support team and provide your account login so we can prioritize your case. Once our investigation is complete, we are prepared to publish a clarification in the comments, subject to applicable privacy and security requirements.

Response from AsocksJul 21, 2026

Franklin, please reply to the last support message or contact us again via your account, Telegram or email. Once the conversation continues, we can revisit your case and try to de-escalate the situation.

Response from AsocksJul 21, 2026

We're sorry that your trial access to the service seemed like a "strange" block. In some cases, our anti-fraud system may restrict an account even in the trial version if it detects risk patterns related to multiple accounts or trial abuse. We strongly oppose such practices and are committed to protecting the network and other users. To investigate your specific case, we need more details: please contact our support team, provide your account email address and the approximate time the ban occurred in the trial version. We will review all the information and attempt to resolve the situation.

Response from AsocksJul 21, 2026

Sergey, we're sorry you had bad luck using TikTok proxies. ASocks works with a large pool: over 7 million IP addresses in 150+ locations, of which over 1 million are online at any given time, a significant portion of which are residential and mobile addresses used daily by thousands of clients without widespread blocking. Unfortunately, isolated cases of sanctions by TikTok are possible even with high-quality IP addresses. This is a matter of the platform's algorithms and account management strategy, not a matter of "all proxies are bad." We still want to investigate your specific case. Please contact our support again.

Response from AsocksJul 13, 2026

Thank you for your feedback and for taking the time to describe your experience. At the time of your usage, we were experiencing technical issues on part of our servers, which may have caused the instability you encountered. The system is currently stabilising, but we fully understand how this impacted your experience. We are ready to issue you a full refund — please contact our support team so we can resolve this for you as quickly as possible. Once all technical work is fully completed, we would truly appreciate another chance to regain your trust. We would be happy to provide you with free traffic for testing so you can re-evaluate the service under normal conditions.

Response from AsocksJun 23, 2026

Thank you for taking the time to share your experience with Asocks - feedback like this is really important to us. The 3GB promo code you used is a temporary test bonus for new users. The terms of this offer specify that the bonus traffic is valid for 24 hours from the moment of activation, after which it automatically expires, even if you haven’t used the full amount. We understand that you relied on information from another person and from AI tools, but those are not official Asocks sources. The most up‑to‑date promo rules can always be confirmed with our support team. Once a promo code is activated, the Asocks dashboard shows a countdown timer indicating how much time is left before the bonus expires. We added this specifically to avoid misunderstandings about validity periods. Account suspensions are only applied when our system detects a serious violation of the rules or suspicious activity, and we’re always ready to explain the reason in a support reply. If you’d like us to take another detailed look at your case, please contact our support team and we’ll recheck the situation and do our best to help within the framework of our security policies.

Response from AsocksJun 4, 2026

Thank you for taking the time to share your experience - we’re sorry it turned out this way for you. A few points from our side: - We offer multiple proxy types, including residential. Saying they are “all datacenter” is a serious claim and we’re ready to check your specific IPs. - We do not ban accounts without a concrete reason. Bans are applied only when our systems detect clear violations or risk signals. To double‑check what happened in your specific case, please contact our support so we can review your account in detail. - Our refund policy is based on the terms accepted at sign‑up: "No refunds shall be made for termination or cancellation of the Pricing Plan. Should the User no longer desire to subscribe to the System, it is the User's responsibility to cancel the subscription in a timely manner. All charges incurred are final and non-refundable except at our discretion and in accordance with the rules governing the System. By way of derogation from the above rule, each User shall be entitled to a refund in an amount equal to the number of unspent GBs. It shall only apply to refunds within the first twenty-four (24) hours of the last payment (not after the initial purchase of the Service Plan). " According to our information from the support team we have received your request for the refund and now it is on moderation.