Anas K.
very poor, trash support
I was looking for a cheap proxy company, and I found Asocks. When I entered it, I found that I already have an old account, and I noticed that they have a free trial for 1 GB. I said, Nice, let's try it out. I tried to use the free trial, but I received a message from the bot saying, "You have already used a promo code." and that is totally fine. Maybe I tried the free trial before and I forgot, but I said let's try to check with the support team to see if this is a bug or if I'm eligible for the free trial, and here was the surprise: the support sent me this "your account is blocked for negative balance" "you should top up ballance to unblock it" I checked the account history and traffic history, and there was no traffic on my account. I never added balance to this website. I came back to support and asked How is that possible? and they just said, "I can't tell you." I was like, WTH? Who should tell me? Anyway, this is my review through their support. I found they are so trash, and mainly when this happens, that means they don't care, which means even the service is trash too! with free trial scam
Response from AsocksJan 26, 2024
Dear Anas, We're sorry you were met with this attitide. Thank you for your feedback, we take such concerns very seriously. Please contact us at [email protected] so we can resolve the issue.




