Kaylynn M.
If I could give this company a ZERO…
If I could give this company a ZERO star I would! I purchased a reading with Oracle Siren Rose, and when the "reading' incurred she literally spent the whole hour talking about herself and her personal life. I reached out to customer service explaining the situation, and how disappointed I was in the service and requested a refund. They were extremely rude and stated the call was recorded and I was lying. Little did they know, I recorded the call as well. I have had multiple readings in my lifetime and so I always record them. This was by the worst reading experience I've had. I proceeded to dispute the charges with my bank, during the banks investigation a 3 way call was placed and the representative at the company said they are issuing me a refund and to remove the chargeback on their account. So naturally my bank did so as they were informed a refund was being issued to me. The company ever issued me a refund and the charges were applied back on my account. I have contacted customer service nearly every day for over 5 months now and they continue to block me or respond extremely rude and disrespectful. They stated they are aware that the Oracle did not provide the services I purchased but they don't need to refund me. I have never dealt with such a terrible, disrespectful, unprofessional company before. DO NOT WASTE YOUR TIME & MONEY!




