AskavetonlineReviews of askavetonline.com

Used this service is January and have been fighting for 6-7 months to get it cancelled. They forgot to mention that when you use this service initially that they’ll keep charging you (mine was 35$ a month) even when you don’t use the service. Have to get the runaround to find out how to cancel and you don’t get the money back unless you dispute with a bank. waste of time and money, use something like chewy which is free to talk to a vet if you have an account.

Was charged $5 upfront and then told someone would text me. It was a lengthy wait and I was notified services were very busy and they would get to me when they could. At that point, I said the services were no longer needed as I had found an ER vet, which was why I placed the call in the first place. Much later, a "vet" reached out to me and I again said I no longer needed their services as I had found a vet. Subsequently I noted a $65 charge on my credit card. I have notified my credit card company to dispute the charge.

I waited 4 hours on the phone only to be told to go to the vet. They said it would be $8 charged once to my credit card. That was accurate. What I didn't expect was $69 charged monthly!!! I called my credit card company to complain, and even the phone number they have to call the Askavetonline people wasn't accurate or useable. So now I have to wait for the credit card company to credit my account. DO NOT DO IT. AND DO NOT RISK CHARGING ON YOUR BANK ACCOUNT!!

Used this service in 4/2024. Excellent vet online. Didn't use it again but was charged monthly. I contacted JustAnswer, the parent company who I had also used for another online question and who kept billing monthly. I requested to cancel both and receive a refund as i had also requested the cancellations several months prior. They canceled theJust Answer account and gave me half the refund i requested. They didn't cancel the ask a vet account. Today I spent over an hour trying to close that account, finally talking with someone who found the account using the same info i had given to 4 other people, all who said the ask a vet account didn't exist. The last lady closed it easily. Ask a Vet is a good concept but they are ripoff artists.

They charged me $78 without my authorization and then wanted to chargw me again to dispute the charges

SCAM Advertise as £5 to chat with a vet during a trial period, then try to charge £27 from bank account, for those trying to cancel a subscription go to the contact us at the bottom of the page and you will see a link for cancel membership. The membership is actually with justanswer, do forgotten password with your email address, just dont use a regular password when your creating a new one. Bank has now cancelled my card to prevent them taking any further payments.

This is such a SCAM!!!!!!! Go to a vet. These people will answer your question, not tell you it's a membership and then charge you over and over and over. DO NOT USE!!!!!!

SCAM ALERT !!!!SCAM ALERT !!!!!! I was charged and never asked a question. They keep trying to charge my account over and over again. It's a SCAM people don't trust ask a vet online. They tell me to go to my account and cancel the membership and I don't even have an account so how is that. I had to block them from my bank because they continuously keep trying to charge my account SCAM SCAM