Asian DietReviews of asian.diet

**UPDATE: Unexpected €74.29 charge, refund refused, and unclear subscription terms** Following my original review, I have now received a response from **Jack Matthews, Customer Support Specialist at Asian Diet**. The company has confirmed in writing that my subscription has been cancelled. However, it has refused to refund the €74.29 charged to my account, claiming that the digital content and guides were made available after purchase and cannot be returned. To make matters worse, instead of resolving my complaint, Jack Matthews offered me two additional PDF guides as an alternative to the refund I requested. These guides do not address my concern about the unexpected charge or my lack of informed consent to recurring billing. I also previously explained that I had never been provided with an order number, yet I was asked to supply one to have my case reviewed. **My main concern is the lack of transparency I experienced regarding recurring payments and the difficulty of obtaining a satisfactory resolution after being charged €74.29.** Making digital content available does not, by itself, resolve a customer's concerns about whether they clearly agreed to an automatic payment arrangement. I strongly advise potential customers to read all terms and conditions carefully, verify whether a subscription or automatic renewal is involved, and check their bank statements for unexpected charges. As of this update, my subscription has been cancelled, but my refund request remains unresolved. I am sharing this experience so that other consumers can make an informed decision before signing up. My trust in Asian Diet has been seriously undermined by both the unexpected charge and the company's response to my complaint. Original review : I am extremely disappointed with Asian Diet. I was charged €74.29 for a service that I never knowingly agreed to have billed automatically. This is completely unacceptable and has seriously undermined my trust in this company. Customers should never have to deal with unexpected charges for services they did not explicitly authorize for automatic billing. Transparency and clear consent are essential when it comes to payments, and my experience has been extremely frustrating. I have requested a full refund of €74.29 and the cancellation of any recurring payments associated with my account. I expect this matter to be resolved promptly. I strongly advise other customers to carefully check the billing terms and monitor their payments to avoid finding themselves in a similar situation. Based on this experience, I cannot recommend Asian Diet. A very disappointing experience that could have been avoided with clear billing practices and proper customer communication.

I never even try the app first month and in the second 3 days passed and they can't refund at the time I cancel I don't know if it's good app or not didn't had time to use it in first month so was pay for nothing and the second I wanna to cancel get a refund 3 days after they take the second payment and they just say they can't , they can't or they don't want to !!! Very mad about this situation . After evaluation? I did it 3 times already and the answer is still no refund so the problem is not solved

Purchase was labeled as a trial at a promotional price. Renewal was NOT stated or clearly stated at sign up. App is not user friendly and doesn’t provide you access to amend or cancel subscriptions. The subscription NEVER appeared in my Apple Subscriptions. As there was nothing, I couldn't cancel through Apple. Customer service are not helpful when contacted. Requested cancellation and money back on day of ‘renewal’ to be told subscription cancelled but not money back. For something I haven’t even used! This company deliberately makes it hard to understand what you're signing up for and does not provide access to the basics you should have as a customer intentionally. No refund policies provided. No note of general trading standards. Update: they are now sending me templated emails saying the same thing. Robots rather than humans. Not even offering solutions. How can they call themselves customer support specialists?

Very disappointed! Only limited choice and certainly not in line with their promise - waste of money be careful

EDITED: After my review, I got my refund and an email from them. Note that this review is not about the content of the app, but the experience with the process and subscription ---------------------------------------------------------- I signed up for a "7-Day Plan" for €5.79. I believed it was a one-time purchase. After 7 days, I was charged €74.29 for an 8-week renewal. Here's why this feels like a scam: - The plan was labeled as a "7-Day Plan," not a trial, which is misleading. - The renewal notice was hidden in a tiny paragraph at the bottom of the confirmation email, not prominently displayed. - The subscription NEVER appeared in my Apple Subscriptions, I've checked before just to be sure it wasn't a hidden subscription. As there was nothing, I couldn't cancel through Apple. - The app doesnt show my subscription. I had to go to the web page to check what was my current plan and be able to cancel it (which I did after the unexpected charge). This made even harder to realise I had an ongoing plan to be renewed. - I contacted them within minutes (really, 10min) of the charge to cancel and request a refund. They replied once, saying the charge was "final" and they could do nothing. - I replied to their message refuting their arguments and opened a new support ticket. Neither my reply nor the new ticket was ever answered. They completely ignored me. Yes, I should have read the fine print. But this company deliberately makes it hard to understand what you're signing up for, refuses to engage in good faith, and then ignores customers who try to resolve issues. I'm hoping to be able to get some answer from them and avoid having to dispute the charge with my bank and report them to consumer protection authorities. Avoid this app unless you want an unexpected €74 charge and zero customer support.

DO NOT BUY This app lures u in by a nice price (around 13 euro's) for a 4 week try out. But in the small lettering at the very end of your conformation email it says that its an autmatic subscription for a longer period eventough the initial purchase says 4 week plan. So after the 4 weeks an automatic incasso was made of of my bank acount FOR 40 EUROS. This is insane and clearly a way to trick people out of their money. AGAIN DO NOT BUY.

Absolute scammers! Take money without authorisation and refuse to refund citing terms and conditions which are non existent! Will be reporting to everyone I can..!

Took a subscription for 7 days, they then charged me a subscription for another 8 weeks. Clear as mud when you subscribe. Stay away.