Ashford OradentReviews of ashford.oradent.org

Zero professionalism from the reception staff. I was standing waiting to pay following my check up and the receptionists were having a personal discussion in front of me whilst I am waiting. There is no courtesy or respect. The dentist even tried to change my appointment earlier by getting reception to call me multiple times throughout the day and to then call me herself, when I was very clear that I could only after 5pm. My experience has just been appalling over the last year which is disappointing as I have been at this practice for over 20 years. Will certainly be looking elsewhere.

The dentist is very competent. The briefings about the treatment you will receive is spot on

Zero customer care or respect - very slow to respond to any questions and if you use there car park you get fined £150 even though its for patients. If you have any sense find another dentist these people are little more than insulting and reception staff are both rude and very impolite.....

Very professional & polite staff. I had severe toothache phoned and was given an appointment two days later the tooth was extracted. Would recommend them to anyone. Thank you to all

Found all staff are very professional and courteous always helpful recommendations to all family and friends

A smile on arrival. The receptionists always greet with a smile, it isn't my favourite place to visit. My Dentist is always polite and honest,

I’m so furious!! My daughter did the sign in on the iPad and, like many of us, skim read it as she was under pressure to finish due to a queue of people waiting. At the point of payment the receptionist said we didn’t have to pay for my daughter and could see we were a bit confused. She said it was because the exempt box had been ticked. My daughter is 22 and new to universal credit so had no idea how the exemption payment works. She thought you were exempt if you were in receipt of the benefit. Little did we know we’d later receive a fine of £100 in the post for this error - no chance to explain or contest it - straight to a fine. But the dental receptionists should know exactly how it works and they should know all about this fine. Why then, do they not have clear signs up in the practice to make the most financially vulnerable patients aware of this fine for filling out a form incorrectly? A simple, ‘if you’re not exempt, you’ll receive a hefty fine’ at the point of payment would been enough to safeguard all unsuspecting patients - especially those who are neurodivergent or tech phobic. They have very clear signs up about the carpark fine when you come in, so why not this one? It’s lazy management, poor practice and the fact that they never even acknowledged my email or phone call, says it all - cowards as well. I’ve now left this practice after 50 years.

One is reminded of appointments in good time. Reception staff are welcoming, helpful and and the practice administration is very efficient. The dental health staff are professional and informative which leaves one at ease and confident in the treatment and future work. Thanks to my dentist over the years I have moved from a 'nervous wreck' to a person who attends with confidence and much more knowlefge of my own dental hygiene. As I walk in to the clean comfortable reception I can now return the smiles with which I am am greeted with my own