David Scott C.
AGARD SLOTS REDEMPTION
I completed the required playthrough for their 30 free-spin, no-deposit bonus. When I went to cash out my $28.00 in winnings, they refused, claiming I had played a banned game (specifically, 777). However, their terms do not stipulate which games are restricted; they only provide a list, and 777 is not on it. I brought this to their attention, but they offered no resolution. If they refuse to honor their own guidelines over $28.00, you will inevitably face issues when cashing out larger amounts. Stay away, unless you enjoy spending hours fighting for money you rightfully won. I will include correspondence between asgard and myself they literally do not have the game listed they said I violated with they expect you to go adhear to a second set of rules that I was unaware of . I wrote Anya, I find this response unacceptable. When using the 30 free-spin promotional offer, the only terms provided did not mention 777 as a restricted game. Expecting players to cross-reference multiple sections of general terms not linked to the specific promotion is misleading. I request that you reconsider this denial and honor the $28 withdrawal as the playthrough requirements were met in good faith based on the information provided. On Fri, Oct 9, 2026, 08:22 Asgard Slots wrote Hi David, I hope this email finds you well. Thank you for contacting us regarding your $28 withdrawal request. We understand your concerns and would like to clarify where this restriction is stated. Although 777 is not listed in the specific coupon terms, it is included in the casino’s general Terms and Conditions under Section 6.2(c) — Withdrawals After Bonuses. This section states that winnings from certain games, including the 777 slot, played with bonus funds may be voided. The casino’s general Terms and Conditions apply alongside the individual coupon terms. Completing the playthrough requirement does not override these game restrictions. As 777 was played with promotional funds, your withdrawal was denied and the associated winnings were voided. Please review both the coupon terms and the casino’s general Terms and Conditions before using a promotion. Kind regards, Anya Customer Support Team On Fri, 9 Oct at 8:12 AM ,i wrote: Direct Customer Service Dispute I am writing to formally dispute the denial of my recent $28.00 cash-out request. I successfully completed the required playthrough for the 30 free-spin, no-deposit promotional offer. My withdrawal was denied on the grounds that I played a banned game (777). However, 777 is not included on the restricted games list provided in your terms and conditions. Because I operated strictly within your posted guidelines, I expect this issue to be reviewed and the $28.00 released to my account. 366265:2954083