Verabelle P.
I emailed the help email multiple times…
I emailed the help email multiple times and I didn’t get a response until the end of the week (4-5 days later). I cannot speak and I thought the email would be accommodating but it is not. Ascent Funding is not accessible or disability positive. Edit in response to Ascent’s message: I have multiple emails of late response. Please email me to discuss accessible communication.
Response from Ascent FundingOct 7, 2026
Hi Verabelle, we're incredibly sorry to hear about your experience and that you felt unsupported by our team. At Ascent, we are committed to helping make education accessible to all students, and we take concerns about accessibility and accommodation very seriously. We reviewed our records and found that our team responded to your emails, typically within 24 to 72 hours. These response times are also sometimes slower than expected when it is our peak lending season, and despite our best efforts and extra staffing, demand for support is higher than other times of the year. However, we understand that response times and communication methods may not have met your needs or expectations, and we regret any frustration this caused. We would sincerely appreciate the opportunity to learn more about your experience and how we could have better accommodated you. Please contact us at [email protected] with additional details so our team can investigate and address your concerns.