Ascendtech, Inc.Reviews of ascendtech.us

These people send defective parts and claim them to be rechecked good. I know for a fact this board was bad!!!

I ordered a new motherboard from them. The board which came was not only used when it was supposed to be new, but completely DOA. I know this because the identical board it was to replace still worked fine, but only being replaced because of a physical problem (the connectors got messed up in the NIC). The board they sent me would not even POST even with the same exact components attached, I even checked the jumpers and what not to make sure the were not set wrong. I have been doing PC repair for years and I think I know how to diagnose a bad motherboard. I even switched the components back to see if something had gone wrong like an ESD shock or something, but the old board still booted up fine. The bad board is not the reason I am writing a bad review. It's tough to test every used component that you come across, so that is understandable. The thing that got me was an email I got from them afterward claiming that "On a side note, the board you sent back, tested perfect, passed over 1000 test, took a complete install of Windows, internet access, media access, etc, and is running with no problems". I kept the email as proof if they want to dispute them sending that to me. Really? What exact 1000 tests did you run? You are a liar. This is a complete and total fabrication. No company would ever go through all that trouble to test a used board (unless they are morons) when they could just boot to a simple PE environment and run any hardware tests they need. It is companies like this one that make people have second thoughts about doing business on the internet. I would have easily even overlooked the fact that the board was supposed to be new when in fact it was used, but I cannot overlook the audacity of the person who sent me that lie. You can even look on their website for an ACER BOXER DAO78L MOTHERBOARD and nowhere does it say that it is used. And I know that OEM parts do not normally come with I/O plates and driver CDs, but this even came in a reused old wrinkled up anti-static bag. Do yourself a favor and read carefully the reviews on this site, and out of the hundreds of other sellers out there, I implore you to choose another one for your own good. This company often sells untested used components and they do not stand behind them when they fail. Not only did I lose over a week on this job waiting for functioning parts, but I lost money on a restocking fee and shipping back to them. FOR THEIR DEFECTIVE PART. Go ahead and roll the dice on them, but you will probably be back here like the many others leaving a bad review.

"Just don't" would have been good advice. We have sent a hard drive with treasured photos and documents. When the price was too high for recovery, we tried to invoke the return for $25.00 fee clause. We are still waiting and have been given the runaround 3 times. The postmaster general is our next contact since this is mail FRAUD, because of the email promises they have made and because they have cashed a postal money order for services not rendered. Case #: DRL-367761

It has been three weeks, 10 days since they told me it shipped. Luckily, I only spent $20 on this site. Save your money and go elsewhere. This site is a ripoff.

False advertising. Defective products. Stay away from this scam site.

I did not read the warnings before I employed Ascendtech to recover files from my hard drive and now that it is too late for me-- having suffered through their delays, bad work, and extraordinarily bad customer service-- I hope that the next person who reads this will not give their hard drive to them to recover. Take heed of this and the other warnings. I have never spoken or written a critical word against a company who has done poor work or who has had bad customer relations because I felt that every one has an occasional bad day. I have been in business long enough that I have made mistakes and a few unhappy customers. With my customers I tried to recover from a bad situation even at my own expense because I believe that one reaps what one sows. Not Ascentech. They don't care. I know that every business, and Ascendtech will be one eventually, will ascend to its own incompetence with their arrogance-- and if it isn't there already, it will be soon. Don't help them along their way with your hard drive, unless you want poor quality work and no customer service. I regret giving them my hard drive.

The product page states nothing about them selling recertified products but while you place the order you have an option to click on a link to see the terms (fineprint). They scam you into thinking the product is brand new when it is not

I was shopping for a motherboard,ATX.I saw one on there site.It said an Intel motherboard.I said ok Intel makes good stuff,so I ordered it.When I opened it,the motherboard didn't fit nor was it an Intel made motherboard.In fact it didn't even have a name on it? tiny print it said m.I didn't know what m was for?Further checking I found out it was a micro M.B.,no adaptor plate whitch I was told should have been in the box,No papers,manualI sent it back to them and they charged me shipping both ways?I would have been happy with one way seeing how they try to hide the fact they sell only OEM,barebones noname parts.I hope no one else will get duped by them.Gary Betters