ASAPTRIPS.COMReviews of asaptrips.com

The morning of May 4th I needed to call United Airlines to confirm my flight time. When I googled United Airlines, I didn't notice that the number was actually to ASAPtrips (I dialed 1-888-485-0220). I got an "agent" on the line and explained I needed to confirm my flight details. Their "agent" asked me for confirmation number, etc. He then told me that my original flight had been cancelled due to all the recent issues with airlines. He insisted that I had to re-book and the only available flight was for 6:15am of the same morning and it would cost $700. I said I didn't care to re-book at that cost, and he said he could provide a discount to $599. I finally did agree to the amount and gave him all of my credit card information, plus all of the flight information. The "agent" asked me to hold while he worked to change the booking. During the time I was on hold I looked at my booking on the United Airlines app and saw that the flight time will still showing the same. So, I then looked at my google history and realized I wasn't talking with United Airlines, I was talking with their "agent." I immediately went online to my bank account and canceled the card so their agent couldn't take the money. When the "agent" came back online I told him what I had discovered and to NOT make ANY changes to my booking. He stated that it was still the same and he didn't make the changes and he then hung up. Of course, I didn't trust what he said so I called back the ACTUAL United Airlines and they said the booking WAS changed to the earlier time. They said they had received a call from a woman who was crying and distressed and claimed to need the booking changed due to "my sister having died." YES THERI "AGENT" LIED AND TOLD UNITED AIRLINES THAT MY SISTER DIED!!! NOTE: my sister DID NOT DIE. So, United Airlines made the change without charging them. So apparently your "agents" were going to pocket at least $599 from me (if not more, who knows?). I had to cancel that debit card and go through all of my established auto payments for that card and set them up with a new debit card.

They take advantage of people, biggest scammers. I looked up their address and they don’t even have an office with that name at that location, just restaurants and stores , you can look it up yourself and see what kind. My mom called this number because they advertise it online like it’s the airlines number, they didn’t even tell her that her reservation wasn’t made with them originally. Proceeded to tell her , her reservation wasn’t made in the first place (which she already had confirmation for) because a tax wasn’t paid. When he tried to collect the taxes which was an additional $600 it didn’t go through so he made her a whole new reservation and charged her in 2 payments. One payment was the actual airline payment and he charged her an additional $600. When my mom started questioning why they would charge her that amount again being that all taxes and baggage were paid for we called the actual airline and they had no record of where those $600 were. When we called this man again he then said his system doesn’t allow him to take payments bigger than $2000 that’s why he made 2 separate charges. Which is weird because why wouldn’t he charge the $1999 and then the rest? Why charge the actual price and then an additional $600? When I kept questioning him he finally said that they buy a bunch of seats from the airline and sell them. When I looked at the invoice he sent ( which is completely different from the one the actual airline shows) they charged more for airport fees, taxes, and base fare hiding as actual fees to collect their money, which he kept denying to the end that the agency collected that money. While at the same time saying that they buy seats and resell them at a higher price. He also told my mom not to talk to anyone , that if there was an issue with her flight that he would call her but for her not to contact anyone. They took advantage of my elderly mother and didn’t give her money back , just offered her a voucher for a future flight. The audacity!

Horrible company. They are a bait and switch 3rd party airline company offering fake liw fares. I would NEVER recommend this site to anyone. However, after fighting a bit the supervisor was able to get me a flight (additional $ of course). I will drop my investigation if tickets turn out to be real. But I will NEVER use this site again!

I called their support by mistake because of an ad in google thinking they are the airline I was supposed to call and the agent on the other line was pretending to be from that airline. When they were about to change my flight, they asked for a PIN from my bank so they can charge my credit card and that is when I realized they are scammers.