Customer
Unreasonable cancellation of class and lack of notification
My child's Aops math class, scheduled for this Sunday, August 31st, was canceled due to Labor Day. First, Labor Day is on September 1st. Why was the August 31st class canceled? Second, the institution only sent out one email notification and no other forms of communication. As a result, my elementary school-aged child was dropped off by their transportation service and left alone outside the classroom for an hour and a half, as they had forgotten to bring a watch or any other communication device to contact us. I hope that in similar situations, the institution will not only use email but also provide a second notification the day before the cancellation via text, voicemail, or a call. This would prevent similar incidents from happening again.