Artificial Turf Supply sells the highest quality artificial turf products at the best values to businesses & consumers nationwide for residential, commercial, playground & athletic turf applications. Combining our easy-to-use, customer-oriented website and our high-quality products, Artificial Turf Supply has become one of the leading fake grass supply companies. This innovative approach to artificial turf & synthetic turf has given our customers the freedom to receive price quotes on artificial turf & even find a turf installer through our online artificial turf portal. Our synthetic turf products are manufactured from the highest quality components in the world, making our suite of synthetic turf & artificial grass products stronger, safer, softer and more realistic than any other synthetic lawn grass on the market! No matter what synthetic lawn solution you are after, the Artificial Turf Supply experts have you covered! When you buy artificial turf, you can enjoy all of the benefits listed above as well as: No Watering, No Mowing, No Weeding, Child, Pet & Environmentally Safe, No Need for Chemicals, 20-25 Year Life Expectancy, Increased Property Value, Pays for Itself (in Water & Maintenance alone). Realistic, life-like, year-round play! Questions? See our FAQ’s or Ask Us.
Artificial Turf Supply (artificialturfsupply.com) has 473 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
Also known as
artificialturfsupply.com
Website
artificialturfsupply.com
Category
Building Materials
Location
Carlsbad, California
Listed on Five Star Index
2026
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The company replied to 100% of reviews.
Latest
Most recent review: October 2026.
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Seemingly good product! Haven’t had it long enough to know how it holds up (5 months). But the service from the company, along with the installer they recommended is HORRIBLE! To say the least. The company will send many email review request even before the job is completed. But once I contacted them about the incomplete job by their recommended installer, the customer service drops to a all time Low! The job is horrible and incomplete. I emailed the Artificial Turf team pictures of the work done, the team member said it looks like a PATCH WORK QUILT! Her words exactly. But even after agreeing that I received a horrible installation by their installer, that was paid in full for the job. Artificial Turf Company still refuse to stand behind the job and rectify the situation. 😞
Response from Artificial Turf SupplyNov 8, 2021
We are so happy you like your artificial turf material and appreciate the kind words about the artificial turf material you purchased from us. However, we certainly understand your frustrations and are sorry you are having an issue with your independent installer and your project is incomplete. To be accurate and transparent, Artificial Turf Supply is a manufacturer and supplier of artificial turf and NOT an installation company. Unfortunately, we have no control over the non-performance or installation issues of 3rd party, independent installation companies. We appreciate you sharing your experience and apologize for your frustrations relating to the installation component of your project.
AN
Anonymous
Stop bother me
Stop bugging me for a review. Stop. An email everyday! It’s not even installed yet!!!
Response from Artificial Turf SupplySep 13, 2021
We are sorry to have invited you to participate in our review platform on Trustpilot. We are a customer service first company and didn't mean to bother you. We have removed you from our email list. Sorry again for the invitation to participate in our review platform. We hope your project turns out beautiful!
CI
Craig I.
There seems to be a wide gap between…
There seems to be a wide gap between the sales pitch on the website referring to a list of ‘trade professionals’ and the language that was written by lawyers in the terms and conditions. According to Merriam-Webster a professional is ‘characterized by or conforming to the technical or ethical standards of a profession‘. The terms and conditions would lead you to believe that anybody can self-certify and be added to the list. A reasonable person could conclude that when you provide a ‘list of professionals’ that you are making a representation.
Artificial Turf Supply customers will now have access to a list of trade professionals who can help you complete any facet of your artificial turf grass project, including installing artificial turf systems for your home or business. The Find an Installer form will help to locate a local professional, so you can be in complete control of your outdoor turf grass project.
Installer Skill. ATS does not review or verify the information or representations set forth by Installer, as they are self-reported by Installer. Although ATS may take certain steps to examine the credentials of Installer, ATS makes no guarantees, promises, warranties or representations of any kind regarding the skills or representations of such Installer if you elect to retain their services.
In my view and based on my experience, the performance of turf from ATS is directly correlated to the quality of the install and by extension the contractor. I wonder if their technical staff would agree with that assessment. It seems that the product, warranty, install and installer are inextricably linked.
Response from Artificial Turf SupplySep 2, 2021
We at Artificial Turf Supply take customer comments seriously. We take pride in our products and are pleased with the many positive testimonials concerning not only our products, but the results following installation of our products, appearing on Trustpilot and our website. We welcome - and invite - anyone interested in artificial turf to take a moment to look through our website and all the features and information provided. We also recognize everyone is entitled to their opinion, but it is another thing when comments purporting to represent facts, accompanying a personal opinion, either omit facts or are otherwise misleading. Warnings of any sort to the public by a customer, lacking full and complete information, are serious, which we also take very seriously.
In this instance, the gentleman leaving the review clearly articulated to the Artificial Turf Supply staff in writing on numerous occasions regarding the poor installation, completed at his residence by an independent, 3rd party, State of FL licensed, installer he hired. The gentleman leaving the review submitted project details, acute insight, and project photos to Artificial Turf Supply all validating his accusations and issues of an unsatisfactory installation, identifying the cause of his matted turf issues. Additionally, the gentleman leaving the review, himself, admitted he drives his vehicle over the turf area daily and acknowledges this may have been the culprit to the matting issue.
The gentleman leaving the review did not purchase directly from Artificial Turf Supply, rather, the State of FL licensed installer he hired, purchased from ATS as they have been doing for several years to support the normal practice of their business.
Artificial Turf Supply maintains a customer first philosophy and has continued to offer advice and support to the gentleman leaving the review throughout his project. Artificial Turf Supply even offered the gentleman leaving the review “goodwill” product to see if he could fix/test the area of issue. It is unfortunate the project did not meet his expectations and we certainly understand his frustrations. However, it is unethical to make unfounded allegations against Artificial Turf Supply for poor design and installation; both services ATS was not hired, contracted, or paid for.
As explained in writing to the gentleman leaving the review, there was no failure or defect in the turf itself and, therefore, the limited warranty does not apply. We proudly stand behind our products, should there be any warranty issues with your artificial turf material, please do let us know.
We sincerely regret you were not as satisfied with your installation; however, we want to be sure full and complete disclosure is provided so that persons looking at Trustpilot reviews can evaluate opinions versus fact.
SH
Stone Hill Landscape I.
Nobody is taking responsibility for shipping.
It’s a part time job to receive a shipment.
Who is responsible for making sure it gets to the client?
Artificial Turf Supply? RedLine? XPress Global? We had to call each of them several times and they all refer to someone else, get voicemails with no call back, or say they will call back once they receive more information, and then don’t hear from them. It’s been a month since we received the email “it has reached the destination facility” and still nothing. Hopefully we’ll get it this month, because our client is ready to fire us. $291 for shipment and I had to spend half a day on the phone trying to track it down like I am working for them, and then hours on the phone with the client telling them it should arrive any day. Made this job a loss at this point.
Response from Artificial Turf SupplyAug 30, 2021
We are sincerely sorry for the delays in transit time. We have been experiencing extended transit times out of our control and are always researching better logistics options to ensure a smoother/quicker delivery. We're happy to know that you received your order this morning and hope you allow us a second chance to try and make it up to you.
MD
Maria De L.
Poor customer service, mediocre product
Poor communication even just to place the order. Lack of information in regards to supplies needed for installation, never followed up with us after our delivery and still missing 5 bags of filler that was damaged at delivery. The product itself is not as great as they convinced us, already fraying and it’s only been a few months. Find an installer that can off a warranty, buying directly was a nightmare.
Response from Artificial Turf SupplyAug 23, 2021
We're very sorry to hear that! I reviewed your file and didn't see any communication in regards to the damaged bags of infill. In order to rectify damaged shipments, our team needs to be notified of the issue during time of delivery so we can resolve the problem. We appreciate the feedback and are here to help. Please contact our customer service department to further assist you.
MS
Mark S.
Horrible…..’less than 1 year the turf…
Horrible…..’less than 1 year the turf had melted in various areas. We finally figured out it was the sun reflecting off the window but it still should not melt. Call me at 3212176735
Response from Artificial Turf SupplyAug 19, 2021
We are so sorry to hear that! The reflection must have caused some extreme heat to melt the synthetic fibers. Please look out for an email that our customer service department has sent you to resolve this matter.
EC
Eileen C.
The turf stretches and looks very fake…
The turf stretches and looks very fake compared to others. Terrible product and recommended installer was a rip off. Stay away from online ordering.
Response from Artificial Turf SupplyAug 17, 2021
We are so sorry to hear that! We appreciate the feedback and will do our best to improve.
AR
Adam R.
LOST PACKAGE
LOST PACKAGE - YOU GUYS LOST MY PACKAGE AND HAD TO WAIT 2 WEEKS FOR ANOTHER ORDER. I NEVER HEAR FROM YOU AT ALL OR CHECKED IN ONCE DURING THIS TIME. JUST A VERY FRUSTRATING PROCESS.
Response from Artificial Turf SupplyAug 16, 2021
I sincerely apologize that was the experience you had with our company. While we were in contact with your installer daily, I understand your frustration with not hearing from us directly. We will absolutely make note to improve communication lines.
