Articulate 360Reviews of articulate.com

Customer support appears to be diminishing more and more as companies rely more on Artificial Intelligence which only do more to increase my frustration. Its been over a month and I still cannot get Rise 360 working on my laptop again and do think you can get someone on a phone, I am just so glad I did not pay for this.

Where to start? The program signed people out, and refused to load many elements. On my iPhone, I couldn't get through 2 minutes on the preview without the program failing. I was told this was the fault of iOS, and that I shouldn't be using preview as the actual program. Firstly, if your program fails to work with the most successful user product of all time, you are the issue. Secondly, I was using preview to preview the program; pre (before), view (view). I won't go on further to bore you, but it's only gotten worse from there. When they were attempting to sell it to me there was plenty of people to meet with, now that I'm a customer and gave them my money, they are nowhere to be found. I get a response once a week that seems like they haven't even read my previous email. This has been a huge mistake and is a serious determent to my small business. Hopefully this will help someone else to avoid buying this.

I was exploring different platforms for my small business and had been in contact with a salesperson from your team via email. Unfortunately, I experienced significant delays in communication, often not receiving responses, and was unable to reach anyone by phone despite making multiple attempts. Over the past two months, it has been challenging to obtain the support or clarity I needed to make an informed decision. While I found Articulate’s interface and accessibility features impressive, the customer service experience fell short of expectations, especially given the price point. Timely and reliable support is a key factor in my decision-making process, and unfortunately, this has led me to explore other options that better meet my business needs.

Could not hold a deadline of the bugs that suddenly appeared in articulate.

It used to be a great product and has many great features that result in some amazing finished projects. However, in the last year or two it has become completely unreliable. There are outages almost every week, some large and some small. When you're working on tight deadlines, any outage impacts your ability to reach the finish line on time and eventually impacts your reputation with clients. For the amount of money they charge for a subscription, it is absolutely outrageous that they have this many outages and blow it off like it's no big deal to users.

Appalling. Slow, clunky, buggy, confusing, expensive. Please world, stop using this terrible software so i cant stop being asked to build courses with it.

One of the worst buggy products I have ever worked with. Their Storyline software is only available for Windows OS. Within Storyline they have a feature to import powerpoint slide, which 50% will important the images properly and 50% the images in the slides are not imported at all. Any animations in powerpoint slides does not work properly either in Storyline. On top of that it keep on crashing if I copy and paste an image directly in Storyline or record an audio longer than 1 min. Also Storyline doesn't work properly on 4K monitors, and they don't plan to make any improvement for it anytime soon. Their support recommends that we change the resolution of the screen. See for your self on their community portal where some important requested features have been overlooked for 4+ years and no proper response from their teams. Many expressing their frustration on this community posts. Their Rise 360 project which allow you to create more text heavy based course, is PIA to use as well. The experience of editing content (mainly images, videos, and interactivity) is not that good either. Not to mention they are very expensive compared to the quality of the software.

Literally the WORST program I have ever used. It seems like such a wonderful program then, WHAM, "This project is invalid or corrupt and cannot be opened. It may have been created in an earlier version of Storyline." error message appears and EVERYTHING you have done is lost. I've lost so many projects, weeks of work, only to start over. So, make backups, you say, Yup, made 4 of them and they are now all corrupted. There are no backup files, though it is set to save automatically, which is useless as the file is corrupted. Literally, saved the project. Closed it out. Opened it back up to make a correction and the error message popped up. And guess what, there is NOTHING I can do about it. Search the community, it's like oh, sorry, sucks to be you, sort of attitude. This is NOT a product for professional usage, especially when you have deadlines and all your work gets corrupted. Note: I had no other programs working. I've been saving versions 1, 2, 3, so I have additional copies. Today, after making additional copies, from a version that worked mere seconds before, all of the files came up with the corrupted message. I have contacted Articulate and opened a case. EVEN if they can get my projects back, I'm stuck sitting here writing a review of how horrible the product is, instead of working on my projects.