Shelby W.
SEEK CARE ELSEWHERE
If you require a medication that must be refilled regularly, I strongly recommend seeking care elsewhere. This review specifically relates to prescription refill management and communication from Dr. Arthur’s office staff, which patients relying on ongoing medications should be aware of. I requested a refill on 2/23, and it was never called in. On 2/27, Dr. Arthur contacted me and said I would need to be seen again before another full-month prescription could be written, but that he would call in a 15-day supply in the meantime. I had my appointment on 3/12 specifically for a medication refill, yet as of 3/16 the refill still has not been sent to the pharmacy. During this time I have called the office multiple times and spoken directly with the front desk, but no one has been able to provide a clear answer as to when the prescription will actually be sent. The temporary 15-day prescription that was provided 17 days ago has now run out, leaving me without the medication entirely. Unfortunately, this is not a one-time mistake. This happens nearly every month. Each time I request a refill it requires repeated phone calls and follow-ups before anything is done, often leaving me down to my last dose or completely out of medication. Managing routine prescriptions is a basic responsibility of any medical practice, and repeated delays like this create unnecessary interruptions in care for patients who are simply trying to follow their prescribed treatment plan. I have already escalated this issue to clinic administration and have not received a response. The repeated delays and lack of follow-up reflect a serious breakdown in both the refill process and patient communication.