BRIANA R.
Product is GOOD, Some technical issues.
I have reached out multiple times to speak with a representative or even just get an email back and have gotten nothing, no help to my question. This is highly disappointing Edit: Directly after submitting the poor review here I find a response email magically in my direct inbox, not my spam folder. It had the answer to my question that I had sent them twice at different times, once through their 'contact us' on their website and also an email straight from my yahoo email. THE PRODUCT: Honestly, it smells like beef stock which is a plus. The powder rehydrates easily without clumping much, even when mixing with a spoon. My 70lb Akita/malamute mix has had some recent flaky/dry skin that made him itch quite a bit that I believe this supplement has helped get rid of despite the severe weather change. Despite being prone to having a super sensitive stomach/digestive track in the past the senior powder did not bother him. It's made his poops the perfect balance of soft & firm. He seems to enjoy it but he's also been been food driven since he was a young puppy. He has degenerative myelopathy, so his need for more of the supplement than directed I think may help him more as his need is greater. The biggest drawback is the price but it's offset by the referral program benefits. If you have family & friends who are willing to spend money on their dogs then make them try this product at least once. Overall it's good. My boy seems to be doing good on it, I like that it smells like actual broth & seems easy on my dogs super sentive digestive track.
Response from ArterrapetFeb 8, 2024
Hi Brianna, We can see in our logs that you reached out to us on 1/17 with a question about our customer-to-customer referral program, and that we responded on 1/18. We noticed that you wrote us from a yahoo.com email address, which is likely the issue. We learned last week that our email hosting provider, GoDaddy, had been having major issues with Yahoo and AOL.com email addresses and had been silently blocking sent responses from us. This issue has affected many other websites as well. We THINK the issue has now been resolved, as we’ve been able to successfully communicate with a few customers at these domains over the past few days. We’d love another chance to assist with your inquiry about our referral program, and will try to reach you again. If for whatever reason you don’t hear from us within 24 hours, please feel free to give us a call at 737-309-8333. For further reference regarding the AOL/Yahoo email issue (so you know we’re not blowing smoke): https://answers.microsoft.com/en-us/outlook_com/forum/all/undeliverable-yahoo-gmail-and-aol-domains/87adfed8-c072-4dbd-ae9d-0d687ef35b0a https://answers.microsoft.com/en-us/outlook_com/forum/all/emails-sent-from-microsoft-outlook-365-to-any/e0cfcdd5-7f2d-4551-b211-1a20c85036d4 https://answers.microsoft.com/en-us/outlook_com/forum/all/when-i-send-emails-from-outlook-to-yahoo-and-aol/936ea417-9a5b-4a0b-b3fb-349c12b5b9a6 https://answers.microsoft.com/en-us/outlook_com/forum/all/emails-from-outlook-365-to-yahoo-are-labeled-as/abc81e59-651c-451a-821d-c81255c40406


