Artbeads.comReviews of artbeads.com

I ordered several items on December 7, 2020, it is now December 17, 2020. They still have not shipped my items. After sending THREE emails begging them to ship as I need these items for my Christmas projects, they wrote to me on the 14th of December telling me that my items were shipped. I checked the tracking number which they provided and all that they have done is create a shipping label-they have not taken to the Post Office-no good. Absolutely ridiculous. I told them I get faster shipping from India to US. This will be my last order from them. I have ordered in the past and it was fine, but something going on now and I can't afford this type of delay, I have commissioned projects to get done. It is so important to ship purchased items as soon as possible when someone gives you money for your items-they certainly processed my payment right away, next day to be exact. People count on receiving their purchases in a timely manner. This is inexcusable.

In my last order ( November 2019), I redeemed rewards for a small spool of non tarnish silver wire. Instead of being free I was charged $2500.00! Two thousand five hundred dollars!!!!! No one answers the phone....or emails...or online chat messages....I had to resolve all of this with Paypal and my credit card. Something fishy is going on with this company. I will never order from them again, and my November order was maybe my fourth?

I've been ordering from them for a number of years now. Have not been disappointed.

What is going on at Artbeads?! Tried to order several different items most Out of Stock. More than a couple times. Never used to be this way. I think I give up. There are plenty of sites to order from and I will do just that.

Awesome company with great customer service!!