Art3dReviews of art3d.com

I sent you 5 emails cancelling this order and you sent it anyway. The tiles are very cheap quality. I can't find a way to return them

Two boxes with the same information on both box and two different colors in the boxes. You waste two weeks of my time trying to figure this out and then just sort of say oh well, we’ll give you a credit. I don’t think you understand the problems that created for my company and the homeowner. I just not sure that you don’t know what you don’t care. Very disappointed. Nothing was rude said just nothing got done. I understand that you have to deal with someone in another country, but you need to be better prepared for when things do go wrong. That job cost me thousands of dollars because you can’t explain why you have two different color products in a box with the same identification numbers. The fact that that baffles you, it baffles me. You probably shouldn’t ever ask me for another customer experience survey OK

I had to follow up three times (took a day waiting, just to respond back with a, we will look into this) just to determine the status of my order. After waiting a full week, I was then told it would not ship until next week. At no point was I proactively updated. When I asked whether a discount could be offered due to the delay and inconvenience, I was told the item was already on clearance. The only alternative presented was a full refund, which was not a practical solution because my customer has already been waiting for the order. Not a deal breaker, just not ideal. The response time and follow up is more the reason behind my rating. At this point, my only option was to ask that it be shipped as soon as possible. So far, the overall experience has fallen well below an acceptable standard, particularly in terms of communication, accountability, and customer service.

We placed an order that showed in stock but it was not

I really wanted this product to work and spent a significant amount of time sourcing the correct finish for a client project. Unfortunately, the experience was inconsistent across multiple orders and vendors carrying the Art3d product line. Several shipments arrived in the wrong color/finish despite being labeled otherwise, which created delays, additional returns, and unnecessary coordination for an active design project. The panels themselves can look nice once installed, but buyers should be aware that finish consistency and fulfillment accuracy may vary depending on the seller/vendor. I would strongly recommend confirming the exact finish before ordering, especially if color matching is important to your project.

My experience has been awful. I can’t get an expected delivery date nor any shipper number. When I call customer service I get an English as second language agent who is difficult to understand and completely helpless in providing service. I will have to contact my credit card company to reverse charges given their failure to deliver. Very disappointing.

I had a frustrating experience ordering directly from ART3D’s business website. After placing my order, I was contacted and told the item was out of stock. What didn’t sit right with me is that I was then told the exact same item was available on Amazon where ART3D is also the seller — but at a higher price. That felt like a classic bait-and-switch situation. If the product wasn’t actually unavailable and could still be sold through another channel at a higher cost, that should have been disclosed upfront before I placed my order. I understand inventory issues happen, but transparency matters. This experience left me feeling misled, and it’s made me hesitant to order directly from the company again. I hope ART3D improves how they handle stock availability and pricing consistency going forward.

The order was cancelled with no explanation