Art3dReviews of art3d.com

it took 2 weeks rather than 3-7 business days. Awful timing and almost lost me the job

Paid for my order and 10 days later it was not shipped. Once Art3d was notified, they discovered their error but instead of upgrading my shipment (as promised), they shipped it ground. VERY poor customer service.

I still haven't received my purchase. And I am unable to use your tracking link. I do not care for your purchasing procedure.

I ordered 8 cases of wall tiles, totaling $384.00 Their website misrepresented the square footage of the tiles, insinuating that each tile covered 23.25 sq ft, when the entire box covers 23.25 sq ft, this caused me to calculate the sq ft needed incorrectly. Upon receiving, on Feb 19th, I emailed and explained that due to the way their dimensions were worded on their website, insinuated that the square footage was grated then what it was. They apologized for the confusion their website caused and provided a return address. I took all 8 cases into UPS, and it was going to be over $250 to return shipping. I called the contact number, and they said they could not help and that I needed to email customer service for a return label. Unfortunately, it takes roughly 24-48 hours for a response. I requested a return label, and they responded giving me the option to keep and offered a partial refund. Communications with this company are terrible and customer service is nonexistent. The customer takes the liability if their website is incorrect. I am responsible to pay $125 shipping to return due to their misrepresentation. I would avoid doing business with ART3D, as this has been impossible to rectify, and I am out a lot of money due to their false advertisement. I feel I should warn others of their practices since I cannot get them to take responsibility, I plan to create a Better Business Bureau complaint to warn others not to make the same mistake I did by doing business with them.

I place the order in temu after days I was expected to get a tracking number, When I ask to speed the process through temu, he cancel the orders.

I was told I would receive a refund for tiles that were not the same color as the previous tiles I purchased. However, I am still waiting for my refund or a response to several emails I sent inquiring about my refund. Emails I sent earlier regarding address issues were answered right away. This is not the way to get a good review. Please send my refund. Thank you.

Horrible customer service.

Delivery was never made, and only sent a tracking link the day after the "attempted" delivery. Product was sent back to the manufacturer, according to the UPS Tracking Link. I have no product and cannot seem to find a way to get a refund.