arrivia.comReviews of arrivia.com

Was sent a prmotional card from Arrivia to attend a zoom 1 hour presentationwith my dignificant other. By attending we would receive a complimentary 3, 5,or 7 night cruise for 2 adults aboard our choice of major cruise lines: Carnival. Royal Caribbean & Norwegian- logos on their promotional postcard. Call today to RSVP. We did call on Thursday May 22nd & attended their Zoom SalesPresentation on Friday May 23. It is now Wednesday May 28th and no trip voucher emailed as promised. I have called 2 times and been given their voucher department email address and sent 2 emails with no response. There has been no response from Arrivia whatsoever.

I requested a call, through the chat, several times and didn’t receive one until 3 weeks later after I told them I was going to the BBB, which I did. They are dishonest by stating you will get a call in 24 hrs. Making a change to flight reservations is time sensitive so the longer you wait for a rep to respond, the greater the chance you will miss out on getting refunded. Especially because you cannot modify your reservation independently. I’d say the savings are not worth it for the poor customer service and unethical practice.

STAY CLEAR of this company!!!! EPIC JOURNEYS (Florida) travel benefits and membership are fulfilled by Arrivia is nothing but a scam operation. My husband and I attended a Zoom presentation and we decided that we would take a look at it, but they told us we had up to 3 days to finalize our decision before we were charged. So after reviewing the program we decided to cancel within the 3 day timeframe. I called and spoke with Operations Manager of Customer Service, Fernando, and he confirmed that they received my cancellation timely. Yet when my cc statement came 3 weeks later they charged me the full membership. Since then I have contacted Fernando at least 3 times and he has been giving me all these lame reasons as to why it happened and that he has emailed his superiors to issue a refund. I have asked if I could get the contact info for the Billing department & he replied we can’t give that information outside as Nydia is swamped with calls…hmmm I wonder why??? I sent another email asking for my refund and NOONE has returned my emails….not a one. So I told Fernando that if I didn’t her from him, that I would post my experience on the website, all he said was ‘I understand, I would be upset too”. When I called my CC company to dispute the charge they looked up the Member Svcs telephone number listed on my statement, &. they immediately told me that it was a SCAM and that it came back “Business Services not elsewhere classified”. So I had to cancel my CC so that they couldn’t charge anything else…..SO YOU ALL HAVE BEEN WARNED!!!! Thank goodness we didn’t go forward with them!!!! I will never attend another one of these SCAM presentations again!!!!! BEWARE OF EPIC JOURNEYS (located in FLORIDA) contact info (844) 482-9229.

Never going to work in this organisation. Never going to recommend anyone to work in this organisation. The management is pathetic. They hire staff on less salary even if we ask for hike on last drawn salary. They terminate staff whenever they require without any notice and all with false claims. I have given my 100 percent to this organisation, but still I got fired from this organisation because of the management's dirty politics.

I mistakenly thought that booking through the T-Mobile Travel app would have provided reliable recommendations. It did not. T-Mobile needs to remove them as a travel provider. The list of hotels that were provided contained mis-information. The fee (an upcharge) was just shy of $25. And... the hotel did not provide maid service until I requested them to empty trash 2 days after I checked in. The "pool view" I was upcharged for was non-existent. In trying to recover the upcharge for the pool view I went to T-Mobile's travel site and called the 2 phone numbers they listed. Both numbers were not working. In calling T-Mobile to resolve the problem I was informed that their travel was handled by booking.com. When I informed her that my email confirmation showed that Arrivia handled the travel, the T-Mobile agent googled Arrivia and then gave me their phone number (888.320.4234) which she assured me was a working phone number. I called and was met with an answering message that instructed me to leave my information so I could receive a call back (never received) or to dial "0" to reach an operator (not answered). I don't know how I could have avoided this problem since I was relying on T-Mobile to have responsible subcontractors.

In July 2024, an agent from Arrivia promised to assist me with my dispute against Holland America Line. However, she stopped responding to my emails in November 2024. I contacted Arrivia's main phone number (888) 320-4234 and her office number (833) 904-4071, but both were unhelpful. Additionally, neither of these numbers recognized her office extension # 19878.

No one takes responsibility for anything they say. Each department says to contact another department. Nothing is in writing so it is your word against theirs even though they say they are recording the conversation. I have to remind them of what should be on my account. If you call them and they give you a call back number you can't get thru or if you leave a message no one calls you back unless they are trying to up sell you. Customer service is non-existent. I have spent many times on the phone sometimes for 2-3 hours to get anything accomplished. Tried to call Arrivia headquarters who left me hanging and never transferred me to anyone. Very disappointed. This has been going on for 6 months. No exact date.

I received a call, email, and text from a woman named Addison from the Philippines, who asked me to participate in a 45-minute webinar for Arrivia Vacation. She mentioned I would receive a vacation gift and $200 after attending. I attended the webinar, which lasted about 1.5 hours, and then I participated in a one-on-one session. After that, I spoke with another representative who confirmed our email and contact information to send the vacation gift. Addison reached out again, but instead of offering the initial $200, she proposed an additional $200 if I could get three friends to watch the same video. I responded that I would appreciate receiving the first $200 before proceeding further, but then she stopped communicating. This is definitely a SCAM!!