AROMELY.COMReviews of aromely.com

Response from AROMELY.COMSep 25, 2026

Paige, we’re sorry the diffuser issues you reported have been frustrating. We would like to clarify the support provided and the context of your latest request. Your original ARO PRO purchases were made in November and December 2024. Since then, our records show five shipments provided without product or shipping charges: a 500 ml fragrance oil in February 2025, two ARO PRO warranty shipments in December 2025, a new ARO PRO replacement in January 2026, and an additional 120 ml fragrance oil later that month. The January replacement diffuser and the two fragrance oils alone represented $479.98 in listed product value, separate from the two December warranty shipments. Our service records also document assistance extended beyond the original warranty period. Regarding oil compatibility, when you asked about using other oils while waiting for your Aromely order, we confirmed that oils from other brands could be used if they were suitable for cold-air, waterless diffusers. We also explained that clogging caused by incompatible oils could affect warranty coverage. Our guidance concerned compatibility—not simply the brand of oil. Most recently, on **September 25, 2026—nearly 22 months after your original purchases—**our team provided illustrated, step-by-step atomizer troubleshooting instructions. Our subsequent call notes document your request for another complimentary ARO PRO. After the previous accommodations and with the original warranty period expired, we advised that we could not approve another free replacement. We recognize that these efforts have not delivered the experience you expected. However, our decision on this additional replacement request followed repeated no-charge warranty assistance, a new replacement diffuser, complimentary oils, shipping, and technical support. We believe that context is important when describing the care our team has provided. Aromely

Response from AROMELY.COMSep 15, 2026

Yoan — this is Carlos Sanchez, owner of Aromely. You were right, and we were wrong. I want to explain exactly what happened, because you deserve that and so does anyone reading this. Your original order was packed and sealed on September 8. When your first shipment went missing in transit, we added a complimentary bottle of oil as an apology and sent out a second package on September 11 — but we reprinted the same tracking label on it. That was our error, and it's the root of everything that followed. With one barcode on two physical packages, we had no way to tell which one reached you. The package you received was the first one, sealed three days before that bottle was ever added to your order. It could not have been inside. You pointed out that your packing slip read "1 of 1" rather than "1 of 2" — you were reading the evidence correctly, and you caught it before we did. Instead of checking that, we asked you to go back and search the box again. Asking a customer to prove a negative for something that was never shipped to him is not how we want to treat anyone, least of all someone on his sixth order with us. I'm sorry. I've contacted you directly to make this right. We've also changed our fulfillment process so that every replacement shipment now gets a new tracking label — this specific failure can't repeat. Carlos Sanchez, Aromely Inc.

Response from AROMELY.COMJul 21, 2026

Hi Dena, we’re sorry to hear how disappointed and frustrated you are with your experience. We reviewed your complete purchase and support history. Your only order that included fragrance oils was your original ARO-PRO purchase in February 2025, which came with three small introductory oils. After our team helped troubleshoot the diffuser and replacing the atomizer restored its operation, we also explained that oils from other brands can have different viscosities and may cause clogs or damage over time. Since then, we have no record of additional Aromely oil purchases on your account. We do not require customers to use only Aromely oils. However, when a diffuser becomes clogged or damaged while using third-party oils, that type of issue is not something we can automatically cover at our expense, especially after the warranty period has ended. Even so, we remained willing to help and offered to inspect and diagnose the diffuser at no charge so we could determine the actual cause before discussing any repair options. Re- Issue with Machine - Order #20799.pdf We understand that you did not want to pay to ship the unit to us for evaluation, but without physically inspecting it, we cannot confirm what failed or whether the issue was caused by the oil, the atomizer, installation, or another component. Our offer to provide the complimentary diagnosis remains available, and our management team would be glad to review the matter with you directly at 866-276-6359