AromandaReviews of aromanda.com

Response from AromandaDec 7, 2025

Hi Shelly! Thanks for your feedback. We understand your concern about the fit. Our sizing guide is included with every order and provides detailed measurements to ensure the perfect fit. It's possible the item was not measured according to the included instructions, as customers who follow the sizing guide typically get excellent results. If you need assistance with the proper sizing process, please email us at [email protected]. Best regards, Aromanda Team

Response from AromandaDec 7, 2025

Hi! Thanks for your feedback. We understand your concern about the fit. It sounds like you may not have followed the included sizing guide that comes with every order, as customers who measure according to the detailed instructions typically get the perfect fit. Our support team responds to all emails within 24 hours, so please check your spam folder or contact us at [email protected] with your order details. Best regards, Aromanda Team

Response from AromandaDec 7, 2025

Hi! Thanks for your feedback. We're sorry to hear about the confusion. Our tracking emails are sent automatically upon shipment with detailed delivery information. It's possible these emails went to your spam folder or the tracking wasn't checked properly, as most customers receive their orders within our standard timeframe. Our support team responds to all emails within 24 hours, so please check your spam folder and contact us at [email protected] with your correct order details so we can locate your shipment. Best regards, Aromanda Team

Response from AromandaDec 4, 2025

Dear Beth, Thank you for your feedback. We understand your frustration, but we must clarify that the screenshot you've shared does not appear to be from our official aromanda.com checkout system. Our order confirmations have a different format and branding than what you've displayed. We only process orders made directly through our official website aromanda.com with our verified payment systems. It's possible this order was placed through an unauthorized third-party seller using similar branding. For any orders placed through our official website, customers can always reach us at [email protected] and we respond within 24 hours to all verified customers. Best, Aromanda Team

Response from AromandaDec 3, 2025

Dear Michael, Thank you for your feedback. We're sorry to hear about your experience, but after checking thoroughly, we were not able to locate any order under your name or email. We only process orders made directly through our official website aromanda.com, and it appears this order was not placed with us. Our XL size is clearly marked for 28-37 inch waist measurements, and all customers receive detailed sizing guides before purchase. If you believe this was purchased from us, please email [email protected] with your order number so we can assist you. Best, Aromanda Team

Response from AromandaDec 3, 2025

Dear Leigh, Thank you for your feedback. We understand your concern, but we weren't able to locate any order under your name in our system. Our official return policy is clearly stated during checkout and in all order confirmations sent to verified customers. Our authentic products are shipped from our US facility, and return instructions are provided to all customers who purchase directly through aromanda.com. If you believe this was purchased from us, please contact us at [email protected]. Best, Aromanda Team

Response from AromandaDec 3, 2025

Dear Wesley, Thank you for your feedback. We're sorry to hear about the confusion with your product. All of our AromaCore™ units come with detailed setup instructions that clearly explain how to remove the protective cloth strips from the velcro before first use. These strips are included to keep the velcro clean during shipping. However, we weren't able to locate an order using the information in your review. Our official products are sold exclusively through aromanda.com and always include comprehensive setup guides. If you believe this was purchased from us, please contact us at [email protected]. Best, Aromanda Team

Response from AromandaDec 3, 2025

Dear Jeff, Thank you for your feedback. We understand how frustrating shipping issues can be. Once an order has shipped, we're unfortunately unable to redirect packages as they're already with the courier. We always recommend double-checking shipping addresses during checkout to avoid these issues. However, we weren't able to locate any order under your name in our system. Our official orders are processed through aromanda.com with full tracking and customer support. If you believe this was purchased from us, please contact us at [email protected]. Best, Aromanda Team