Madison R.
Sometimes successful, sometimes not
I have ordered several things from this shop, and most have arrived. They're pretty clearly knockoffs, but I knew that going in. They have still been decent quality. However, there has been one item that has been stuck at "your order is confirmed" since January. I emailed customer service to see when it would ship, and all they will tell me is "we have a strict 30 day refund and replacement policy." Um... I realize that. What I WANT is for you to send me the item that I paid for, that you accepted payment for, that you have a TRACKING number for, that you are STILL SELLING on your website. Not a replacement, not a refund, the actual item. I am so frustrated because I HAVE gotten my merch from them before and it has been fine. But this is ridiculous.