kristen V.
I purchased a jeep which showed up with…
This is an update to review. We got it all sorted out and my new jeep is on the way. Thank you. I purchased a jeep which showed up with paint issues and ever since it has been a terrible experience! I asked for a bit of compensation as it would be expensive to do a return. Needless to say they did a claim with ROUTE shipping protection WHICH I PAID FOR and it was approved and ROUTE PAID FOR A NEW ONE. They will NOT send me my replacement until I send the one I have back. However they did not take responsibility for the issue they blamed shipping and used my ROUTE protection I paid for. They have now been paid in full for 2 jeeps and want this one back to resell!!! I would have no problem sending the old one back if it was them who had taken responsibility and helped me out but they didn’t. They blamed shipping and this is not ethical practice. As it sits for a 3k jeep, they have now been paid in full for 2 jeeps 6k and I still have my paint damaged one.