ArkaReviews of arka.com

Arka failed to make it right with us when our order arrived more than 14 days late for the second time in a row.

They printed our box order with a shipping label embedded on it. The proofs that we saw did not have those, and it magically appeared on the proofs that they shared. Also, we had ordered the same boxes before that were printed correctly. There was no real resolution from their side, so we had to eat it. We switched suppliers as a result.

As a custom event planner, with high end clients, I have to plan, coordinate, order and deliver scores of details within each event. My client asked me to arrange for a custom box to hold two wine glasses she was giving to attendees. Despite scores and scores of emails and more than 3 hours talking to the "customer service" agent, the box that was delivered was pretty but entirely too big for the project. Mind you, I took measurements of every detail of the glasses, the height, base, diameter of the opening, etc. and sent photographs of the contents, and told them exactly what kind of box we needed...only to get one that was about 2 inches too large at every point. I wasted no less than three weeks waiting for this order, only to have to start all over again with another vendor. This huge disappointment put my project in jeopardy because of the delays. Their "online" design tool prove fruitless as well. I will not reach out to this company again.

it was all good, until the boxes I ordered were delivered to my house, and not my warehouse. Needless to say, quite the inconvenience. ARKA said it was my fault and they won't participate in the cost I am incuring to fix it. I didn't think it's fair as they had my warehouse address as to be the shipping one. Regardless, I asked them to at least give me a shipping label, which I'd pay, but to help me at least with that. I never got a response from them, even though I emailed them about 5 times. I also see that the logo on the boxes is a little blurry and also, even with the insert, the product is flying around the box and doesn't stay steady. And now I am stuck with 200 boxes in my house, no response and 0 customer service. So no, I do not recommend ARKA.

Submitted an order in early Oct and was told it would ship in 10 days. It still hasn't printed and customer service seems to have no idea why or when it may. They have refused to refund. We were told our boxes would print the week of 10/18 and they are still in que. We wanted these items for holiday shipping and have sourced elsewhere (they were able to perform). Arka wants no accountability and taking money and not delivering is unacceptable. There are too many small businesses like us that need vendors who can perform when paid. Watch out as they seem to be taking money and not delivering. Must hope people wont dispute, review, and file legal claims.