G. S.
got the product, but it cost some nerves
What I liked: I eventually did get my product (a jigsaw puzzle), 15 days after I ordered it. It was packed in a cardboard box and then wrapped into the shipment pouch. The pouch was intact, but the cardboard box inside was a bit flimsy and had opened on one side. The wooden puzzle was intact though, and exactly what I had expected. Payment had been via PayPal. What I did not like: After the order confirmation I did not hear anything from the company for seven days. No updates on delivery dates, tracking number or else. Only when I contacted them via the ''order confirmation'' email address, I received the following reply: Order no. XXXXXX Products include YYYYYY Order placed on 2025-11-12 19:27:05. Your tracking number is ZZZZZZZ. It can be tracked here in (NOTE I am not allowed to include the tracking website link, or the review will not be posted. It was 17 track net) Your order has been sent out, and the status will be updated in these days. Yours sincerely, Customer Service Team No other contact address, impressum, company details... were given. The tracking website opened and yielded a host of shipment details (Chinese characters, but there was a translation tool), but without any specific locations. Upon refreshing, more shipment details were added every few days, increasing the final list to 35 stations. Honestly, I was getting worried if I had fallen for a hoax. After two weeks I sent another enquiry to the only address I had (the one of the order confirmation), and got exactly the same response as the first one. When the shipment arrived today I was hugely relieved. Lesson learnt: Be careful, cross-check, cross-check, cross-check. In my case it did work and I did get my shipment exactly as ordered, but the procedure cost a lot of adrenaline.