AriginalsReviews of ariginals.com

No tracking information was ever provided, and my emails asking about the status of the item went unanswered. Luckily, my credit card company approved my claim and refunded the purchase.

i have had a terrible experience. i bought a watch back in july. it came from china not ca and took a month to get to me. i sent it back because it was long after my sons birthday by the time i recieved it. they acknowledged they recieved it and said in 7 days i would be refunded my money. it had been 4 WEEKS and still no refund. i will never buy anything from them again

Do not order from this company. I originally made a purchase on 6/21/25 for a pair of Jordan brand golf shoes and was charged through PayPal. I was never sent shipping information, and finally after emailing the company, on 7/13/25 I was notified that the item was out of stock and I could either have credit for a different product or have my money refunded. I responded on 7/14/25 that I would like to be refunded my money. The company responded on 7/15/25 that I would have my refund within 7 business days. After more than a full calendar month, I had still yet to be refunded. I emailed the company about the refund on 8/20/25 and they responded on 8/21/25 that I could expect my full refund in 2-3 business days. At that time, I contacted PayPal and they (not Ariginals) issued me a refund. As I write this review, the item that I ordered and was told was out of stock, is still available to purchase on their website. Still allowing people to order from their site knowing they do not have the inventory to provide to customers is nothing short of theft. This company steals from people and they need to be held accountable. Whoever is running this company is a criminal. Don’t fall for their scam. And I would be happy to provide or post all of my correspondence (or lack thereof) with Ariginals and PayPal to verify.

Despicable company. I ordered a watch (Order ARGI10001447) that arrived Aug 2, 2025 and was defective — the crown/knob broke immediately. I complied with all documentation requests: full unboxing video, split clips (sent per their instruction), and clear photos — all included in the same email chain. Despite this, Ariginals repeatedly claimed the evidence was “insufficient,” delayed responses for weeks, and ignored multiple follow-ups. Their own website states that customer service will respond within 2–3 business days, yet they routinely went silent for weeks. On Sept 18, 2025, I issued a final demand for a refund with a deadline of Sept 25, 2025; no refund has been issued as of yet, and the rude, dismissive, and downright ignorant email I received last night makes it clear they have no intention of honoring a refund for their own defective, scammy products. All correspondence is preserved and will be escalated to every relevant consumer protection agency. This company supplies defective products and refuses to honor basic refund obligations. If you value prompt, honest customer service, do not purchase from Ariginals. Should anyone wish to see how they handle customer service, I will supply all emails they had with us.

Ordered a watch in a particular model and size. I wrote to confirm the order and its details, but I didn't get a response. Instead, I received an invalid shipping tracking number, and the tracker showed no number associated with that package. A watch finally arrived, but it is not the model or size I ordered. The clasp on the steel band would not hold, and the logo on the clasp fell off when I removed the plastic packaging from the clasp. I informed the seller about the issues with the watch's model, size, and clasp, but I received no response. There are other people selling watches that must be more reliable than this seller. I think you should look elsewhere for any watches you need.

Terrible service. Watch was not working as it should. Color of case and dial markers were obviously wrong. They ask for an unboxing video before even responding to anything. There are plenty of other options. I recommend steering clear of them.

I have been requesting a refund for a product they no longer have in stock. I have neither received my refund or any reply

Do not order any kind of watch or anything with moving parts. Also, do not expect a refund or any customer service. IF by some miracle someone responds to you, you will need: original receipt, original packing slip, original shipping box, and it can not have been used or tested. Even if I could have got ahold of someone, they would not take it back for the simple fact i took it out to see if it worked. Horrible, do not buy. Save your money and use a trusted site!