ArcticPodReviews of arcticpodstore.com

Similar experience as the other people in this review. Absolutely ineffective. Leaks everytime I try to use it and it’s actually never worked. Save your $500!!!!

This company is a scam. I ordered the chiller and spent months working with Jessica to get a refund or replacement. They will ghost you for weeks and continually ask for videos of the chiller in action. No matter how much you comply, you do not get results. Avoid this company!

I bought 2 units from Articpod and both were not cooling. I emailed them and they originally said they would give us a partial refund on both units or a full refund if we paid shipping to send them back. Then they ghosted us for 3 weeks. Then Jessica, the customer service representative that we’ve been going back and forth with for 2 months, changed her mind and said they would only give us 10% back on both units.

I purchased this Ice pod Chiller and Sauna combo from Arctic Pods website on 2/19. I received the chiller and set it up and after having it on a for an hour noticed it was leaking water from the bottom and not being able to reach the temps it was being set at. I then reached out to the company for help and they did answer me. However I did the steps and confirmed the item having all of its parts and they told me they would get back to me. on March 23rd the pump cord caught on fire! I couldn't show them a video of the leak because the cord was damaged from it catching on fire. I reached out to get a replacement chiller and they said they would once again get back to me. I heard back that they were going to send me a new cord for the pump which at the time I didn't think would fix the issue. They sent me the cord. I told them that was not what I needed and that was on April 7th and nothing since then. I have sent almost daily emails and no response. I need a new pump to use this item or give me a full refund. I can't use the item without the pump. Do not use this company!

Dont buy this product, it takes forever to receive, water takes forever to cool down, the water pump is a separate unit and has stopped working after a few weeks, their customer supoort is nonexistent, all they have is a bot that tells you to email customer support or text and all you get back is an automated respose telling you they are backed up. Still waiting on respose 2 weeks later. The cooler leaks,

I got my chiller, but as I unpacked it, it was wet as had it allready been used. It circulates, but it doesn’t chill.

I am very disappointed with the product line. “The chiller does not work. It only acts as a water pump, and does not chill. Their support department responded to my original complaint. And after I did everything they suggested, the chiller still does not work. I gave them my feedback. I sent a couple more messages to them with no response back. This product is horrible. Do not waste your money. I also bought the sauna. Poor quality material. I had to go to Home Depot and buy plastic and wrap it around the entire unit to maintain temperature. Again, poor quality and customer support. Do not waste your money. “

Scam! Garbage product, fake reviews, and you can't return.