Arctic Warriors: Cold Plunge TherapyReviews of arctic-warriors.com

Worst customer service bought items haven’t received them keeps telling me to contact usps they wont help me as it has to be shipper. All equipment comes from China had to wait a month to receive it from China do not recommend purchasing from them. Purchased extended warranty that will be a waste as that relies on good customer service which they dont have just lies!

I bought a cold plunge chiller from arctic warrior huge mistake. I have had so many problems. It doesn’t work at all after 5 months and they will not honor the warranty. Stay away!

Ordered in December, arrived January. Had the P02 error code from the beginning. Numerous email/calls/videos. They finally sent a new unit in April, and IMMEDIATELY after plugging it in, same P02 error code. Obviously this is a China based drop shipping company. But this thing flat out does not work. Stay away!

THIS COMPANY IS A SCAM!!! I am a student and never even made a purchase. 2 weeks ago, there was a fraudulent transaction from this company on my card. Made a good faith effort and called them immediately within hours. The rep told me that an order was placed a few hours ago and he wouldn’t be able to refund me without approval from the “management team” for full refund. Later that afternoon, I called back again and I was told the management had agreed and a refund was processed and I would get my money back in 3-5 days. A week passed and no refund. Emailed them and received an email back that the order was cancelled and refund was processed, recommending me to check my bank. An hour later, called them again, this time the rep told me the order was canceled but refund was not processed because they’re “investigating”. After repeatedly asking to talk to a manager, he said he will have someone call me back. Sometime later, a person named JP called me and said that even though this was a fraudulent transaction, the address on the order was my address so they would have to deduct 5% from the refund, but even that he would need approval from his higher-ups. He promised to get back to me in 24 hrs and would be able to process the refund. It’s been 5 days since our call, still no refund or call. And now the company has blocked my phone number! Filed a dispute with Affirm! These people are not legitimate. Freaking bunch of scamsters.

Worst company you could ever deal with. Terrible communication. They do not respond. Unit never worked from the beginning. Tried to return the unit - it took them 6 weeks to even send me the packing slip and I still not have received any monies back.

Do not buy this product. It is overpriced. I purchased the unit, it did not deliver all the items. I was going to return it immediately but they said they try it out for 100 days. About 30 days in, the unit could not keep the lower temperature so I wanted to return...they said to provide the RMA#, never heard back. My unit is not working as expected.

STAY AWAY. I purchased a chiller and it immediately started leaking upon plugging it in. I reached out to support and they eventually sent me another one. The second chiller was not in good condition and looked to have been used. They promised me a refund and it's been 3+ weeks and I have not heard from anyone in over 8 days. They continue to say we are waiting for a message from the "management team". I believe they are slow playing this to not provide the refund. I have disputed the charge with affirm and have filed a complaint with the BBB. It's not worth the headache. It's such an expensive purchase and the customer service and care is next to nothing.

Worst cold plunge on the planet..buyer beware. They continue to give me run around about why my cold plunge is not working..after letting it sit for a week cause it's not working, turned back on to do more trouble shooting...there is now brown stuff in my bath tub which I figure is rust..don't buy a cold plunge from this people..they are telling me now I have a refrigerant leak which is causing my thermometer to read wrong temperature. Eventhough the water us 37 degrees..make that make sense. And again they are not fixing it or honoring their 1 year warranty...I got this in October it is march 2nd..don't buy!!!!!