Arctic Warriors: Cold Plunge TherapyReviews of arctic-warriors.com

Horrible company! Do not do business with them. They are all talk w/ the most inadequate customer service imaginable. We are still without a working chiller after 2 months and the last thing they said via email was to hire an HVAC company to replace the refrigerant after only 8 months in use. They will stall you forever with any issues and they dragged us along that by the time the “replacement parts” arrived, the warranty conveniently expired. The replacement parts did nothing to fix the broken chiller. They refuse to honor their “no questions asked” 100% satisfaction guarantee. Co-founder“George” if that’s even a real person replied to other reviews. Meanwhile we can’t get a call back! The BBB couldn’t post our complaint b/c the address they advertise is not legit. Neither are their claims of how great the Chinese made products and customer service are. You would think any company in their right mind would make it right with such dissatisfied customers, but they have zero integrity and will do anything possible to waste your time and money.

I have owned the tub and chiller for 13 months. On month 13 (warranty is 1 year), the chiller stopped working completely. After back and forth with the company, I was informed that the warranty ended a few weeks ago and there is nothing they are willing to do. A new chiller is close to 2k. They weren't willing to help with anything outside the year warranty.

BEWARE! YOU WILL NEVER GET YOUR MONEY BACK! This cold plunge is garbage and doesn’t work. Their customer service sucks. Every single 5-star rating for this product is anonymous and fake. I got scammed. I bought the product. It worked for three weeks then died. I sent it back (at a cost of $1070, which they will not reimburse), and have yet to get a refund. They give a good lip service, but no follow-through. I am $4K in the hole. DO NOT BUY THIS PRODUCT! Find a good American company and make sure the company has a phone number that works! Arctic Warriors shows a phone number on the website, but no one answers or returns calls. Beware, beware, beware!!

The cooling machine stopped working after around 10 months. I sent videos and pictures of the faulty unit in which they acknowledged. Given that it was within the 12 month warranty, I thought they would send me a new machine. Instead, they sent me a replacement part that required me to take the entire unit apart and work with electrical components (no big deal). When I took the unit apart, I noticed they sent me the wrong part. I messaged support, and they stopped responding. After multiple attempts to get a response, I decided to come here and warn everyone to stay away. This is a garbage product and I am pissed that i spent over $2k for a chinese refrigerator that broke in under a year. There are way better American made machines for the same price. STAY FAR AWAY!

I am on my second 1.5 hour chiller. I live in Montana. I had a PO1 issue ( flow switch error) the process to get warranty is call the call center and they forwarded your concern or problem to the overseas people. Then you have a google drive set of videos to watch then you record yourself and upload the videos. The videos are broken English if there is any words at all so it’s not clear what the reasoning is. Support team will then take my complaint and send it to the engineer on the AW staff. The actual engineer’s for Artic warrior will not respond. As I said previously The unit appears to come from over seas and the arctic warrior staff isn’t an English speaking staff and they are VERY slow to offer any helpful advise or they have just simply ignored me. The first replacement took over a month. This second chiller lasted about a week before the same P01 error and flow / chilling stopped. Shuffling thru the menu to set it up is not very user friendly. In the 4 months I have had these chillers after paying $5k for the whole set up I have had 2 weeks TOTAL of usable plunge time. I filter the unit when I fill it, but still no flow and PO1 issue for the second time the worst part is there is no local staff to check out my chiller, no local meaning in the entirety of the United States at all whatsoever.

Arctic Warriors has completely disappointed me and is a scam. Many other reviewers have shared similar experiences, and Arctic Warriors is not standing up to its warranty. My chiller stopped working after just 7 months. I’ve been exchanging emails with customer service since April and working with their engineers. We finally determined that the refrigerant might be the issue. However, they couldn’t recommend a company to help with this problem and assured me that they would reimburse my costs if I reached out to an AC company. I did as they asked and ended up spending $600. Unfortunately, they are now fighting me on this reimbursement, and my chiller still isn’t working. Three weeks ago, they said they would replace the unit, but apparently, management and the engineering team haven’t approved it. This company is awful. While they respond to my emails, it’s clear that they don’t want to stand up to their warranty. It’s a total scam. Please stay away from this product. I’m now out $3200 and have a chiller that doesn’t work. Also, if you google Stan and George, it’s odd that you can’t find their last names. It’s odd if they’re a reputable company. I waited this long to write this review because I was truly expecting them to stand up to their warranty and product. It’s clear from other reviews that others are having similar issues. I’m planning to build a case and fight for money back.

DO NOT BUY Arctic Warrior Cold Plunge Products! Day 22 This company is a master at marketing and does not adhere to their refund policy. I ordered the XL in April, it was delivered in May, and I set it up and loved it for about 2 weeks with nearly daily use. Then, every plastic coupling started to leak. One even broke while I was hand tightening it. This is extremely frustrating for a nearly $4k investment. After several attempted repairs, I decided to send it back and invest in a higher quality and better rated product (I am not new to cold plunging). I requested a Return Merchandise Authorization (RMA) according to their companies’ guidelines and, weeks later, they still have not provided that to me. They advise that if I send the product back without this written approval, they will not process the refund. This is despite their “100 Day Trial” and “complete satisfaction” statements posted throughout their website. I have been met with delay after excuse after excuse. First, they wanted photos. Then, they required videos. Then, they blamed delays on management and now they are blaming FEDEX. Two days ago, they promised a refund within 24 hours...and nothing. It has been weeks and all I want is to return the product per their guarantees. Please DO NOT invest in Arctic Warrior products. The couplings on their tubs are very cheap and they will break easily. If you try to get your money back, they will delay and not fulfill their promises. This is an extremely competitive market and there are dozens of alternatives available. I encourage you to do your homework, find better quality products and ensure you make this significant of an investment with a company that adheres to the basic values of taking care of their customers.

Do not be fooled, this is not even an American company. Products ship directly from China and their horrible customer service department is also clearly in China. I ordered the cold plunge and chiller on June 5. However, after placing the order, my husband found a different brand he liked better. We decided to research further and came across multiple bad reviews of both the Arctic Warrior products and customer service. I decided on June 6 to call and cancel the order, which I was assured would not be an issue. I received a cancel confirmation email the same day. However, several days later I received a notice that the order had shipped. When I contacted Arctic Warriors to cancel it they said they couldn’t because I didn’t call until June 7, after the order had processed. They only admitted to me that I did in fact call on June 6 after I sent them back a screenshot of their email dated June 6. At this point I notified them I was filing a dispute with my credit card company. They then assured me they would refund me, but to please not file a credit card dispute…the last message I got from them was that they would have “management” review. The product just arrived to my house today and I am furious, as they’re probably going to give me the run around just like everyone else who here has had the same issues. Would give zero stars if I could.