Arctic Warriors: Cold Plunge TherapyReviews of arctic-warriors.com

I paid extra for the warranty, and six months after I purchased the chiller, the water pump broke. It has been extremely painful trying to get them to reply to emails or return phone calls. They are blatantly ignoring me, even though I purchased the extended warranty. I am going on four months without a working chiller. When you call, you speak to the same gentleman who gives you the same answer, saying that the item has shipped, but he doesn't have tracking information. I've been told for three months that the item has shipped, and nothing is here. I would stay away from this company and spend a little extra with a more reputable company. I am extremely unhappy and doing everything in my power to prevent anyone from experiencing what I am going through.

I had the cold plunge for 16 months and it worked for 1 month. Today I am stuck with a broken cooling unit the manufacture will not or cannot fix due to their horrible service engineers in China. Do not make the same mistake I did! Order from a company with service in the states with a staff that speaks English and committed to repairing their product!!!!

I ordered the 1.5 HP chiller on 8-13-25 and it showed up damaged. The chiller leaked all over the floor as soon as it was turned on so we contacted the company, they said it could be normal condensation. If that's normal, it's not going to work for me, so I requested a return. They said I needed to video it leaking before they would honor their policy. I had already boxed the unit for return and told them I was not willing to set it back up to show them their damaged equipment and they have a 100 day return policy so let's use that. I was told no problem it will be handled. They do not communicate or do what they say. Terrible customer service. I'm still waiting for a response and have $2421.00 dollars tied up on this terrible experience.

EDIT AFTER REPLY: Unfortunate and convenient my order cannot be located, odd that I would have over a dozen emails with the Arctic Warriors customer service team about my order. And I was NEVER informed the order would ship split. When I received half the order and asked was the first I was told of it. While I am fine waiting for the rest to arrive, I assume that by October I would have the rest of an order placed in July. When over 50% of reviews are 1 star and call out scam, it's a SCAM. What a scam! I ordered a chiller and the maintenance kit from them. The chiller arrived direct from China and works fine, although not anything impressive. But the maintenance kit was a scam. They sent only the filters, none of the chemicals. They refused to provide tracking for weeks. When I disputed the charge with my CC company they sent fraudulent tracking information to the CC company attempting to show a delivery that didn't happen. They also lied about communications saying I didn't respond to attempts to communicate form them, which I was able to prove untrue.STAY AWAY!! Mid-Level products at best and they are unethical scammers.

Id leave a zero if possible. Arctic Warrior Cold Plunge Purchase Date: July 3, 2025 I purchased the Arctic Warrior Cold Plunge on July 3, 2025, and my experience has been extremely disappointing from start to finish. When I placed the order, I confirmed over the phone with a company representative that I was purchasing the full product, not just the chiller. However, I only received the chiller. When I reached out to customer service, management insisted that the recorded call did not include this discussion — essentially implying that I was being dishonest. I then had to pay an additional fee to receive the rest of the full package I believed I had already purchased.  For the next two months had issues with the unit displaying error code. I was asked to send photos and videos, which became very time-consuming and frustrating. I eventually discovered that changing the filter seemed to fix the issue — but this was through my own troubleshooting, not any helpful support from the company. Additionally, the representative had told me that the unit included both heating and cooling functions, but it only chills. When I asked to exchange it for the model I was originally thought I was buying, I was first told it would be possible — then later told it wasn’t. Management again claimed to have recordings that contradicted me. The chiller also fails to maintain the set temperature. It continues to cool past the selected temperature, and the company once again requested that I provide a video to prove this — which is an unreasonable and impractical request. I’ve repeatedly asked to speak directly with a manager, but the manager refuses to communicate by phone and will only respond by email. This makes resolving any issue a drawn-out, frustrating process. Ultimately, we’ve decided to return the unit. Despite the website advertising “no hidden fees” and “no need for original packaging,” the company charges a fee and states it requires the original box. At this point, we’re returning the product anyway — not because of the product alone, but because of the horrendous customer service and lack of accountability. We cannot in good conscience continue to support this company, even if it means losing a few hundred dollars in return fees. I will not recommend Arctic Warrior to anyone. The communication, support, and honesty from management have been the worst I’ve encountered with any high-priced product. Ron VanCleave

The Arctic Warrior Ice Bath has the worst customer service I’ve ever dealt with. For a product that costs several thousand dollars of hard-earned money, the company’s approach is unacceptable. The manager will only communicate via email, which leads to long delays and frustrating back-and-forth with no genuine attempt to resolve issues. Their advertising claims a “100% risk-free purchase”, but that’s misleading — if you’re not satisfied, they charge a return fee of several hundred dollars. That is not what most people would consider risk-free. Given the poor communication, lack of accountability, and misleading return policy, I do not recommend purchasing anything from this company. Save yourself the frustration and look elsewhere.

Terrible warranty experience. My pump failed, and instead of honoring the warranty, the company dragged me through months of pointless troubleshooting—checking filters, swapping hoses, blocking outlets—even though I’d already confirmed there was no pump activity. The timeline says it all: Jan–Feb: Sent multiple videos, pump failure confirmed, replacement promised. Nothing shipped. Feb–June: Stalled with the excuse of needing “another video,” despite proof already provided. Aug–Sep: Told again a pump was shipped, but tracking has been stuck in “handling” with no delivery for weeks Rather than resolve the issue, they kept stalling. Unprofessional and exhausting—I would not recommend this company.

I purchased an Arctic Warriors cold plunge only a few months ago, and it has already completely failed. The unit has been nonfunctional for over 4 weeks, showing an E19 error code and not circulating water. Despite providing multiple photos, videos, and emails documenting the issue, I’ve received nothing but delays, excuses, and unprofessional communication. I was promised calls from their management team that never happened. I’ve called and emailed repeatedly with no real response. At one point, I was told to add their WhatsApp number, only to be contacted at 11pm through a robotic, computerized voice message—completely inappropriate and not how a reputable company should operate. Even after all of this, they sent me an email asking me to “review” their after-sales staff, who seemed unaware of the detailed evidence I had already sent. This shows a complete lack of internal communication and accountability. The product failed almost immediately, customer service has been unhelpful, and the company has shown no urgency in resolving the problem. For a high-priced product marketed as premium, this experience is unacceptable. I strongly advise others to avoid Arctic Warriors until they prove they can deliver reliable products and professional customer service.