Arctic Warriors: Cold Plunge TherapyReviews of arctic-warriors.com

Stay clear !!!!! Mine stopped functioning at 90 days . I attempted several times to return as it was within trial period and they went silent

This company is horrible. I ordered the tub and chiller in December of 2025. I still have not received it. I have reached out multiple times to customer service with no response. I tried cancelling to get my money back with no response. DO NOT ORDER FROM THIS COMPANY! THEY ARE CRIMINALS!

Stay away from this company they are a complete scam and they will steal your money. They took my and they never sent anything. Now I have to sue. the emails set by them are full of lies and sarcasm. They don’t care level five thieves! stay away from them you’ve been warned

I am writing to formally express my serious concern and frustration regarding the complete lack of responsiveness on my open warranty claim for a faulty chiller starting back in mid December 2025. My last response has been January 8th, 2026 from your team. This is very frustrating. I initially contacted your customer service team regarding this issue and received acknowledgment and responses at the beginning of the claim process. However, since then, communication has abruptly stopped. Multiple follow-ups have gone unanswered, and I have been left without any update, resolution, or timeline. This level of silence is unacceptable—especially for a product that represents a significant financial investment. To add, I have also tried to reach out to your phone number that is listed on your website and it goes to an immediate automated system that tells you to leave a message and you then get a text message saying how can we help you. I never get a response back from the voice message. I leave or the text messages I respond to. I purchased this chiller with the expectation that Arctic Warrior would stand behind its product and honor its warranty obligations. At this point, that expectation has not been met. Your failure to communicate or provide a resolution reflects poorly on your company and your customer service standards. The issue was a P06 error code. I believe this code is a water flow issue. I noticed this as my tank emptied out and the chiller/pump still was running and then noticed there was a leak inside of the unit. The lack of response from this company is disgusting. It’s like they don’t even care just another online bot company selling product. You can’t even get a hold of their founders that they show on their website. They pride themselves on their warranty and bulletproofness but they don’t respond when you do need help or to file a warranty claim. Buyer beware, do not waste your money as their customer service will fail you if you have issues.

Water flow error. I purchased a 1 HP chiller and it came with a broken filter cap. This was eventually replaced and all was good. Then about 2-3 months after I started using the chiller I get a Water Flow Error. They send me some videos and at first it would startup and flow for about 8 hours, then 2 hours , now never. It is probably the water flow sensor. Arctic Warrior is not responding now and the phone number is no longer in service

If I could give it zero stars I would. We purchased our unit for a little over $3000 in 12/2024. The first one arrived in late January 2025 and was broken from the start! It leaked like a sieve. Customer support made us send videos of how we could fix it! We jumped through their hoops until they finally agreed it was not fixable and agreed to send a replacement. Months later, replacement arrives, works for about a month and breaks. Now they deny refund because we are past 100 days. We were only past 100 days because of their delays! Anyhow, jumped through the try and fix hoops again with customer service to finally again be told it was unfixable and replacement will be sent. Replacement did arrive, months later and again worked for maybe two months this time then broke. Same hoops and now since August 2025 we have been waiting for a replacement. Every month I get a generic email thanking me for my patience, but no updates on when replacement will ship. Here I am in January 2026 still waiting for my replacement and no response to my emails. They got my money though so I will probably never hear from them again.

Everything started out great, really loved the unit and its ability to be placed outdoors year-round. That is where the problem started, the engineering for freeze protection is not well thought out. The circulator pump to prevent freezing only circulates in part of the unit leaving other vulnerable parts exposed. The one way valve on the ozone circuit freezes open and floods the ozone generator with water, destroying it. The company replaced the one-way valve, but refused to replace the ozone generator.

The chiller stopped working after one month. I got the total run around from customer service. Their engineers are in China and do not respond. DO NOT BUY FROM THIS COMPANY