Zack L.
Good customer service goes a long way.
Long long story short, I got a vinyl in the mail from these folks after they had paired with a new shipping partner. Shipping partner packaged the vinyl in a paper bag to mail it. Vinyl was damaged upon arrival. I emailed Arcline to see what they could do to fix the issue. Not only did I receive an email response on a Sunday within about 15 minutes, but they refunded me for the damaged vinyl and told me to keep the one I recieved. They also offered to replace it if I wanted. Good to see a company stand behind their ethics and products and will take responsibility when something out of the ordinary pops up. Regardless of the shipping error, I’d give this company 5 out of 5 stars for their excellent customer service! Keep it up!
Response from Arcline StoreApr 28, 2025
Thank you, Zack, so much for your kind words and for giving us the chance to make things right! We’re truly sorry again for the original shipping issue - that’s not the experience we ever want for our customers. We're happy our team was able to respond quickly and show you how seriously we take your trust. Since then, we've made big improvements with our shipping partners to avoid anything like that happening again. Your support and understanding mean the world to us - hope to see you back soon! – Arcline Store Team




