Arch Insurance USReviews of archinsurance.com

ARCH Insurance. I spent weeks submitting a claim for our binoculars that were stolen out of our luggage on our UK trip. I uploaded documentation and receipts, and followed proper protocol, etc.... for the $140.60 reimbursement to Arch Insurance. This is the message I sent them. Arch Insurance Company, You made a decision to not pay this claim because you stated that there was no written correspondence made with the airline within 48 hours of the loss. Documentation was sent to you and uploaded on 6/9/23 as soon as we returned. It was submitted to the airlines within 48 hours. Emails and texts are by law, written correspondence. We made sure we followed protocol even taking time out on our "vacation" to do so. We have literally spent thousands and thousands of dollars obtaining insurance through you for our trips. We even owned an international travel agency and referred you to hundreds and hundreds of clients. This claim is legitimate and I provided ALL documentation needed. It is beyond belief that you have closed this claim stating there was no correspondence. To the absolute contrary. This claim was only for $140. 60! As trivial as this seems, it was important to us as we have never filed a claim with you before. So basically, you have lost thousands AND thousands of more "future insurance dollars" of ours as we will never purchase insurance from you again. I will contact the companies and clients I referred you to AND I will be posting your decision on all social media platforms. Steve and Kathie Livingston I am encouraging you to not recommend Arch Insurance company under any circumstances.

My $3000 Peru trip was interrupted due to nationwide strikes/civil and political unrest which happened after our arrival where we were held against our will in the Urubamba sacred valley for multiple days and were awaiting the National Military to take control of the region and reopen local airports which had been overtaken by protestors. It was a treacherous trip which caused me and others on the tour much duress, many sleepless nights and was far from anything that could be considered a vacation, which is what I thought I was paying for. We were told by our tour manager that we would receive a refund and it would be better if we had insurance (I did with Arch Insurance). After 7 months of trying to get this matter resolved with Gate 1 (including contacting the president directly) and their sham Arch insurance company which repeatedly denied my claims and then after spending hours and hours of my time doing their job for them, I was given back $270 which only covers what I paid for the insurance and doesn't put me any better off than someone who didn't purchase it (actually worse off since I have wasted so much time, worry and stress on this whole process). Please be wary that you will be offered ZERO coverage and protection in the event of an incident while traveling and should consider that money gone when booking whether you take the trip you paid for or not.

Very poor rip off merchants. Would not let me cancel my contract even though the terms and conditions said they could cancel at their discretion, but they decided to force me to stay with them at their rip off rate. Partially my fault for trusting my broker who said they were the only ones who would cover me but later found out that this wasn't true. They saw their opportunity to take advantage of me as the only insurer on my brokers books who would cover me and my policy went up 500%. I later found the cover I needed (US product liability) for a reasonable price. Avoid these and shop around!

Had a chipped winscreen so booked it in to have it replaced. Autoglass won't deal with them. Spoke to the handling company for Arch and they gave me another number to call. when pushed on why i couldnt use Autoglass he made reference that Arch were not the best to deal with. Called the other glass replacement company they said it could be replaced in 4 week!!!! Went back to the handling company and they said pay for it yourself and claim it back. (Just shy of £1,700) so i did and 3 months later and i still have not been paid. I have had a list of excuses and asking for informaiton that they alread have. if you value the asset you insure then seriously look elswhere.

I purchased Arch Insurance through my travel agent. I ended up needing medical attention the first day of my cruise. The process to claim expenses is frustrating to say the least. I sent some items twice. They never answered my emails regarding the status of my claim. I ended up emailing the president of the company to get some assistance. I would not recommend this company. It seemed to me that if they ignore you long enough, maybe you will forget about the claim.

I added travel insurance through this company on a recent trip. My son got sick and was advised by his doctor not to travel so we had to cancel. Arch took forever to process the claim and eventually denied it, saying it was an existing condition. If you have other options do not use this company.

Horrible company - DO NOT USE

Company is garbage. I clearly submitted losses on a trip totaling over $250. They denied all but $30. Disgusting ripoffs. I am pursuing legal action. Stay away from this “ insurance” company. It’s a thievery company