DiDi
Review updated from 1 star to 3 stars.
I ordered a Night and Day Poppy Murphy Bed in the color “Skye”, which is blue as indicated by the picture on the store’s website. The bed that was delivered to me is the wrong color. It is not blue. The bed that was delivered to me is a light green color, named on the box and paperwork as “Seafoam”. I promptly notified the company of the mistake. They just tried to gaslight me by saying that the correct product was delivered, it’s just that the manufacturer changed the name from Skye to Seafoam. The picture on their website still to this day displays the bed, named Skye, in a blue color. The store’s website does not offer a bed in the green color called “Seafoam”. The manufacturer’s website displays a bed in the color “Seafoam”, and it is green, not blue as shown by the store’s website called “Skye”. I was delivered a green Murphy bed called Seafoam, not the blue Murphy bed pictured on their website and named Skye on my order form. They have not offered to exchange the bed, they have not offered a refund and to pick it up, they have not even offered a partial refund/discount for me to keep a green bed that I did not order. They have not taken any responsibility for their mistake. Update June 20, 2026: I was offered and accepted a partial refund of $250 on the $3000 purchase. They also were apologetic. I will have to modify/refinish the item from green to blue in order for it to match the decor of the room. The refund was received on 6/20/2026. Review updated from 1 star to 3 stars.
Response from Archic FurnitureJul 2, 2026
Thank you for the update, and for taking the time to share how this was resolved. We're sorry for the confusion around the color naming change from the manufacturer and the frustration it caused. We appreciate you working with us on a resolution and for updating your review to reflect that. If there is anything else we can do to help as you refinish the piece, please don't hesitate to reach out. - Archic Furniture Team


