ArcBestReviews of arcb.com

I got 3 A to Z claim last 2 weeks with Amazon due to shipments were late 2 WEEKS or more. They couldn't deliver the items as they promised within 3 days. Customer cancelled the order because its late 12 days. Even though I informed arcbest make the delivery ASAP before it's cancelled, guess what, they said they cant! This is how they run business. They didnt deliver and now they are asking return charge! Hah! I wish I could do the same business without making any logic. This is not the only one. They are asking some storage fees for the shipment they couldn't deliver for 25 days. We explained that is not "how you do business" but they are all this is what it is mood including accout manager. You can't change their ethic but I can change the shipping partner so we don't get hit for our sales. BE AWARE! They also update most of the invoice after you get quote. Did I mention no one cares when you explain that's not how you do business?

Worst transportation company in USA ArcBest robbing costumers and carriers they refuse to pay our hard earned money we delivered 3 different loads in 2021 and we have been scammed and not paid even after we took them to court and court found them guilty and they are in default! Still didn't get paid! Also ArcBest accused us of double brokerage after this crazy accusation we took ArcBest back in court for deformation! We will clean up our name that we built with our hard work!!!!!!

If I could give 0 starts i would. I sent freight out to Missouri on 3/24/23 and as of 4/4/23 it never was delivered. Instead of going to Missouri my shipment went to Texas. I was told it would have to come back to me and then be sent out again. Missouri is a 2 day point. It has now been 10 days and still no delivery.

Despite us and our neighbors building homes here and receiving countless service deliveries from envelopes to furniture to farm equipment to steel and wood sheds weighing many tons all delivered to our doorstep by all types of delivery services...OUR DELIVERY WAS REFUSED based on a Google Earth Satalite photo taken over a decade ago! They said we could pick up from their dock in a nearby town. We declined. Then they suggested we meet in the parking lot of a bar so that my wife and I could transfer a 500lb hot tub from their truck to the bed of our pickup truck and take it home. When we asked to escalate we were refused a phone number and had to research ourselves. When we finally spoke to a regional hub customer service rep, they asked US to go make a video of our road usinh our cell phones and email itbto them to "prove" our driveway was there! (During this nightmare we recieve a delivery of fresh caught flash fish on dry ice from Alaska placed on our door step by the very nice UPS driver who we see often) We declined to make them a video. They said they'd send someone to "double check" the Google Earth result from 90 miles away. Now, we can't "prove" they did or didn't, but call us back 8 minutes later saying they came and checked and, yeah, they still couldn't do it. We'll let the reader decide. It was here we told them they were fired. Called "around" to like 1 other local delivery company, speaking with like 1 helpful person who took all our information in like 5 minutes and the we emailed that to the super-helpful, super friendly folks in Vancouver, British Columbia, Canada who must think we really are some kind of Halupke Republic some Americans lust for our country to really be and guess what? They said, no worries, we'll take care of this. Thanks for finding this out about this specific delivery company (ACHE-Best) we shan't be using them again and thanks for the referral! (So perky during our nightmare too!) "You'll be Hot Tubbing tonight Eh?" (They say Eh? in Canada...what a stark contrast to whatever they are smoking over there at ACHE-Best) We received a call from "Plan B" and golly-gee they were also amazing! Very pro. Heroic. The OWNER of the company at "Plan B" went to the ACHE-Best Dock and blithely picked up our hot tub with his brother-in-law and delivered it. You know that feeling when a Mom & Pop shop shows the big bad whiny company how it's REALLY done. Plan B... exceeded our expectations. No questions asked. No problems getting back to our place whatsoever. Why should there be? ACHE-Best was the first delivery company to ever DECLINE a delivery to us. It was after-the-fact we found the myriad negative reviews with similar nightmares as ours. Buyer Beware!

This company is awful. It took them 7 days for a delivery of under 500 miles. It arrived to their center on a Tuesday, but they wouldn't do the final residential delivery until Thursday...and its on 35 miles. On top of that, their delivery window where you have to be there is 9-5. That is ridiculous.

Nightmare experience! They completely don't take any responsibility for what they promised. Their customer service center cannot be trusted. They don't even dare to pull out the voice transcript. Worst Company Ever!

Told by company our shipment would arrive today & that we needed to be available at home to sign & accept the delivery. Their website also said today was delivery day. Their website indicated the package was at their destination site (2 miles from our home) yesterday. Took off work, rearranged schedules, etc. to be at home. Never heard from them. Called & they said they're too busy today and that it will take them another 5 days (total of 6 days) to deliver it 2 miles to our home after it arrived at their destination center a couple blocks away. Ridiculous! Will let the Amazon distributors know not to use this company and will share these reviews (which seem to be pretty terrible by the looks of it). Their website & telephone delivery date appointments or phone promises cannot be trusted & they are indifferent to any inconvenience or money this may cost you. Came here to write a review & I've never seen a company with such poor customer reviews and ratings, so thisis likely not be an isolated incident.

Bad bad bad… My shipment was lost then found then delayed then stuck at the same location for few days… Now still waiting for it. It was supposed to be a 5-10 business day delivery max, but after 3 weeks and no news yet…. I don’t recommend this company.