Arby'sReviews of arbys.com

The Greek gyro sandwich used to be delicious, now it is terrible, what are they doing

MY EXPERIENCE AT 4615 JONESBORO ROAD 3/20/2026 @10:45AM, WAS VERY TERRIBLE. I ORDERED #1 FRIES WAS HARD AND COLD, LEMONADE WAS NOTHING BUT WATER. #14 I ASKED FOR NO ONIONS ON THE TURKEY SANDWICH, IT WAS ONIONS ON THE SANDWICH, FRIES COLD LEMONADE WAS WATER. 5PC TENDER MEAL THE TENDERS WAS COLD AND HARD ALSO THE FRIES AND THE STRAWBERRY LEMONADE WAS STRAWBERRY WATER.I'VE BEEN CALLING THE RESTURANT SINCE I RECIEVED MY ORDER, NO ANSWER FOR 2 HRS AS OF NOW @12:53PM. OUR LUNCH BREAK IS 11AM-11:30, IT WAS NO WAY TO RETURN THE FOOD BECAUSE I DONT GET OFF UNTIL 3:45PM. THE WORST I EVER HAD FROM THEM. I ASKED FOR ARBY SAUCE SHE GAVE ME KETCHUP.THIS REALLY MESSED MY DAY UP, NOW WE WORKING ON A EMPTY STOMACH. $38.22 A WASTE OF MONEY. I WILL LIKE A REFUND OR FRESH FOOD.

never been here so idk

Went to Arby's drive thru. 2 ahead of us in line. We waited, called out and waited some more. Son finally placed order on line. Drive to window, no one there. A girl finally saw us. Was totally unaware anyone was in line (3-4 cars). Gave us our drinks, said order not ready, told us they'd bring order out. Parked. Waited another 8s min, finally had to go in and wait some more to get our order.

My overall experience was a "BIG FAT ZERO"!!. You have an app that doesnt work! Second your contact form online is atrocious! You use a primative app that DOESNT WORK AND HAS NEVER HAS WORKED YOU KNOW THAT! INSTEAD OF PROVIDING A BETTER ALTERNATIVE AND A CONTACT FORM THAT WORKS, YOU HAVE DONE NOTHING ABOUT IT!! I SEE MORE AND MORE COMPANIES LIKE YOURS FAILING AT CUSTOMER SERVICE. YOU MAKE IT DIFFICULT NOT ONLY TO PLACE AN.OREER ON YOUR APP AND YOUR APP THEN DECIDES TO PLACE MY ORDER FOR THE NEXT MORNJNG AT 10 AM???? I NEVER SELECTED AND IN FACT A CALANER NWVER CAME UP ASKING ME THE DAY I WAN WHY, BECAUSE YOUR APP DECIDED TO PLACE MY ORDER FOR THE NEXT DAY, WHEN I TED THE ORDER FOR. I PLACED.IT FOE PICKUO THAT SAME NIGHT RIGHT AS I WAS IN YOUR PARKING LOT. IN FACT I DIDNT EVEN K EW TJATS WHAT HAPPENED AND I SAT RIGHT IN FRONT OF THE DRIVE THRU WINDOW WAITING FOR THE.ODER. AS A RESULT I SAT AT YOUR DRIVE THRU WINDOW FOR 30 MINUTES!!!!!! NO ONE EVEN BOTHERED TO GIVE ME ANY UPDATE AND TO AT LEAST TELL ME THAT THEY STILL HAVE NOT RECEIVED MY ONLINE ORDER. YOUR STORE WASNT AT ALL BUSY BUT INSTEAD YOUR MANAGER AND YOUR EMPLOYEE WHERE PICKING THEIR BUTTS!!! I REALLY???? What makes it even worse, isn't? You can't even cancel your order. You get no option. I don't want to wait for the nezt day, I want to be able to cancel my.order and get a refund. Np, you dont have that option and your online form whidh you know dpliesnt work so now I havw ti call to get a refund? Your intentionally do this because you know that their will be people who dont want to go thought that hassel but then again as uou can see but your 1 star reviews, these people now who used to be your customers you have lost as a result!!!! Poor strategy and crooked at that!!! I will be getting my refund and I will not be visiting your stores !!!

Done a online order for 3 classic beef an cheddar an a steakhouse brisket sandwich the food was ice cold i had to wait in my order.the steakhouse brisket sandwich was not brisket all fat from a pig.the classic beef and cheddar had maybe 1 slice of meat on it. SORRY FOOD WILL NEVER ORDER FROM BOAZ ARBY'S EVER.

Went to Arby's in Mcminnville TN. The sign was off but they were open. The drive thru line was full and barely moving. I finally got to the spot to order and the menu sign light was out there too. No one ever ask for my order so people were going to the window to order. I decided to go inside. I ordered and still had to wait 35 minutes for my order! Never again!!

I went to the Arby's Drive Thru at 1821 Range Rd in Mesquite. I ordered a Classic Roast Beef Sandwich, a Coke and an apple fritter with extra icing. I paid and drove away. I took a drink of what was supposed to be a coke and it was a Dr. Pepper which I do not like. I turned around about 2 blocks and went back in the store. I did get the correct drink. Then I left again and opened my sandwich. I got some sort of a sandwich with cheese and a sauce. I looked at my apple fritter and it did not have more icing which I ask for extra icing. I went back in the Arby's and asked if they could at least get one thing right! Apparently they didn't get anything correct which is total just unacceptable. My order # DT392. This is just totally unacceptable that they couldn't get one thing correct.