Arby'sReviews of arbys.com

Freak you, freak you y’all. My roast beef came out lookin like a pussy.

I ordered a sourdough ham, egg & cheese sandwich, but not quite. Located in a truck stop, serving a breakfast menu, you're out of eggs at 9:00 am?? It appears that eggs on a sandwich increase the price by about a dollar, yet no discount for the sandwich without the egg which you don't have or the inconvenience to the customer? The self serve station was out of ketchup & napkins, indoor trash cans were full, yet all cashiers were leaning on their machines, chatting away to each other. I was the only customer in the restaurant. I found it a little ironic since they're inside a Love's truck stop which is traditionally just the opposite with employees constantly cleaning, restocking & checking with customers. I don't eat in Arby's a lot. This one was convenient to my location. I'll try again to see if this is the norm or a one off.

I went through the drive thru in Davison MI and they missed my leg curly fried and 4 pc mozzarella sticks. I had to go back through to get my fries and mozzarella sticks and they only gave me mozzarella sticks. I am beyond mad. I was picking up lunch for the staff and missed some things. Now someone does not have their whole lunch. This needs to get better.

Gave my boyfriend raw meat, like not even a little bit cooked, raw meat in his sandwich. So disgusting and gross. Tryna get him sick and stuff. There was no rush or anything like that. So unprofessional!

Got a fresh batch of coupons in the mail, and decided to try a new sandwich being advertised. Grabbed an extra coupon for a different sandwich just in case, as well as for other sides. They didn't have the advertised sandwich, and didn't have all the needed parts for Plan B. Ordered Plan C, but not the sides as they were out of those also. Now, with my handful of coupons, was told that since I didn't have the correct one, they couldn't accept what I had. Didn't seem to matter to anyone that they didn't have any of the sandwiches that I did have coupons, and the there was a sandwich coupon in the same ad, but alas, I didn't bring it with me. I understand the supply chain issue, but they seem to suffer more than most. I'm not sure that it is a local versus a national issue. Likewise, staffing is problematic these days as well. However, there is an element of customer service that can be taught to new employees quickly, but apparently has not been. Local issue? I started frequenting Arby's more than 50 years ago in Chicago, but I'm afraid this was in fact the proverbial straw that broke the camel's back!

The crispy chicken sandwich was cold in the middle and just thrown together. Was not able to eat!!! The beef and cheddar was not hot and very sloppy. All the beef was on half the bun. A big waste of money. The lemonade was good.

So here's the thing I love Arbys I don't have one where i live so its a treat when we get to go to one. But because of stupid ass covid it ruined everything so instead of raising your prices you skimmped on the meat i got barely a bite of roast beef on all of my sandwiches and all bread... this is crap... never going back again.. not a good way to keep customers coming back.

Went to the Arby’s on south Western and 89th, the customer experience from one of the so called managers not very great. I didn’t catch her name, she’s very rude to the customers and employees, I will not recommend or return due to this employee.