Arby'sReviews of arbys.com

3 weeks ago I posted a service issue with Arby's about an incorrect order. It appears that my issue has been deemed unimportant by their customer service department. I have not received a response from the location in Houston or from their office and my number must be on caller ID at the location because except for my first call all my follow-up calls go unanswered. FYI. I might understand, since I have spent most of my life in sales and customer service, if I had been rude or abusive when I reported the problem, but knowing first hand how some upset customers can get and that usually the person that answered the phone is not at fault, I was not.

Arbys got rid of their best item which is potato cakes! Now we no longer got to Arbys. as we do not care for the rest of their menu. Champlin MN

I just tried to eat at Arby's on 40th and Normal in Lincoln Ne. We went in to dine. We got no greeting but instead of a, "its gonna be just as long of a damn wait in here" out of the MANAGER. This bothered us, but we were still going to order. The manager then walked over to another employee and retorted, "great drive through is busy so they're gonna effing come inside now", all rude. The manager walked over to rudely take our order and I said I was fine waiting but what you just said was completely unacceptable and left. Customer service is swirling. I used to work at Arby's and this is not how you treat anyone. I enjoyed working there and the food. If you don't like what you're doing go find something else or be jobless your lack of etiquette will have this restaurant hurting in no time.

Bring back the potato cake!!!!

I went through drive thru and ordered 2 roast beef sliders & 1 chicken slider but was charged for ( 2). So actually I ended up with 4 sliders. & I got a medium fry. My total was$10.29. I gave the lady a$20 plus 30cents. When I got my order and was leaving I noticed I didn't get my change back so I looked n my bag and noticed my slider's we're laying n my bag with no rapper or the lil box they come n. So the Manager Dawn he had them to re do my order and counted the cash drawer and told me that yes she didn't give me my $10. She was 10$ over Mgr. Apologized & my food was hot & fresh. Thank you Dawn

Disgrace of a business, no ability to check their own management. Toxic atmosphere which leaks from the kitchen to the restaurant. (Which branch, all of them so far) Solution: Create a mystery worker scheme, hire loads of new "workers" see how they're treated. Then remove the offending parties/management for people that actually care about people.

Sorry but your fish taste like 🤢

My boyfriend an I went to Arbys in Toccoa Georgia and are dining in order was the worst food I have ever been served there. My sandwich was cold. My meat looked very dry are fries where not done. When your meal comes with a drink that you can't drink with a straw because yall have no straws SMH. The staff really needs to get it together and initiate their jobs and put more effort into there cooking skills. Will not be eating there again no time soon