Arby'sReviews of arbys.com

The sandwich was not even warm curly fries were old and cold they were not warm at all I did not turn back in because if you do they might do bad things to.your food they acted like I bothered them to even take my order I won't be back this was the arbys on glenstone in springfield mo.

WOW! I was surprised by all the bad reviews until today. Today last day of April free sandwich month but the app wouldn't give me my free sandwich. Called customer service and they said the last 2 days were grouped in with last week and I got a sandwich on April 22nd. When I went to school a week was 7 days. Today is 7 days exactly. I was not offered any sandwich by customer service. Just a well that's how we did it. Apology & I understand the frustration. Nope ya don't! I was looking forward to that last free sandwich. I can't afford those sandwiches on my disability. I usually have to get sliders and at happy hour. I think it would benefit Arby's to read these reviews and do better.

Arby’s has gone down hill so bad. Used to love them especially the potato cakes which they discontinued. now roast be is dry and the burger are horrible They deep fry them

Amazed that a manager could not adjust my on-line bill so that I did not lose my bogo sandwich deal. It does not seem like a hard task, instead I lost my meal and the bogo deal!

I waited for 21 minutes and 19 seconds for two sliders and a small curly fry. They had 4 people in the kitchen, so there's no excuse for this. Both sliders and the fries were cold and looked pitiful. I recommend you save your money rather than visiting this restaurant. To be rested across from ECU is a prime location that should be granted to a business that can uphold a certain standard. This is completely unacceptable and I will ensure none of my colleagues waste their hard earned money at this ridiculous.

I wish I could give them a zero!! We went to the South Point Ohio store 4/6/24. We were over charged. He rang in an extra fry. I had no idea they no longer sale roast beef deluxe, so I took my receipt back up to the counter, the one employee he told me it came Mayo lettuce tomato. A female came up and informed me they no longer sale them... so I was charged .79 for tomato and .79 for shredded lettuce. I ask about the extra charge the male that was telling me these things rolled his eyes at me and said "oh my God" as he walked away!!! We spent $45 this visit which I will never ever go to this store again, I will either go to Ashland Ky or Huntington Wv.... so you just lost a person who frequents this store. I think the employees need repormend or suspended for their actions!!

Arby's app sucks and they have zero customer service. First Experience: Placed app order on Sat at noon. App came back and said Arby's wasn't opened on Sat but I could pick the order up Sun after 6am. Duh! Tried to cancel order. Canceling is not an option. Duh. Got billed even thought I didn't pick up the order. Duh!. No one at corporate cared. Second Experience: Drove half an hour to get to Arby's/ App thru a "We are experiencing technical issues" and would not let me order. They 1) Need to remove their app. It is a piece of junk and 2) Actually get some customer service that cares. A company full of morons!

Just left the Arby’s on Hillcrest blvd in Chesapeake Va. Worse service possible. Ordered 2 shakes was told shake machine not working. Ordered roast beef sandwich and a fish sandwich. Asked for arby’s sauce and horsy sauce. Was told they were out of arby’s sauce?? Arby’s is out of arby sauce!!!!. I was the only car there (no one in line behind me or in front of me) but was asked to pull up out of line. Had to wait for fish to cook, this is 5:30 on a Friday night. Waited 12 minutes, then some guy came out of the back door and handed me my bag. Got home and no sauce what so ever in the bag, fish sandwich was thrown together and looked like they jumped up and down on it. The just cooked fish was still cold in the middle. These people have the worse customer service skills I have ever seen. I will definitely find another establishment that have roast beef sandwiches in my area to give my business and hard earned money to.