Arby'sReviews of arbys.com

Pathetic Went through drive through Girl gave me my food while eating a CUPCAKE!!!! Never again….🤮

I went to arbys in phenix city, al. After seeing the commercial about their new brisket sandwich. When I got it, the slogan we got the meats was a joke. I had 3 small pieces of brisket on my sandwich. I paid 12.00 for this sandwich and it barely had any meat on it. It sure as hell did not look like the sandwich they advertised on commercial. Was very disappointed.

Had a bad experience at my loca Arby's. Reported it to the company but getting ignored. I purchased the 4/$10 roast beef sandwich offer & the sandwiches were so dry you couldn't chew the meat, plainly old & made earlier. The buns were not fresh. I eat Arby's alot as my favorite go to but since this issue, will consider something else. They don't stand behind their refund either, I am out good money.

I ordered two Philly cheese steak sandwiches all that was on it was meat and cheese there were supposed have green peppers and red peppers and onions I did not open the sandwiches till I got home then I called them and they said they did not have the pepper mix they should have told me I would have ordered something else

Arby's (S Madison location) appeared to be open; there were employees in the building. However they would not answer the drive through. I waited quite awhile, asking if they were open, but no one answered. I didn't want a confrontation or for these folks to be the ones making my food if I went in angry. My kiddo had her heart set on Arby's, so off I went, through a maze of construction to the Wheeling location, which was closed due to renovation. And a mountain of construction was between me and Tillotson. At this point, frustration had built. Arby's is already expensive, now it's draining my gas by letting me sit in the drive through and then drive all over Muncie. I called corporate (hands free call) on my way to the Tillotson location. They took a report and said I'd hear from the Madison store. I suppose the hope was that I'd forget - I haven't. I don't buy Arby's now. They don't want my business, that is ok. I'll go somewhere more affordable. (date of incident is approximate).

I will never go back to the Arby's in Easley SC. I'll drive to the other side of the next town if I want Arby's. Yesterday, 7/10/2025, I ordered from the app to pick up in the drive thru. When I pulled up to the speaker no one ever came on to take my order. Two cars were parked behind the store and one was parked on one side of the store. I pulled straight up to the speaker. If they had any customers they were inside the store. No one was in front of me and no one pulled in behind me the entire time I was there. There was absolute dead silence at the speaker. I waited 2 or 3 minutes then pulled up to the windows. A person opened the window a couple of seconds later. She asked me if they had forgotten something. I said "No ma'am. I haven't ordered yet." She then tells me she knew I hadn't because I had just pulled around straight to the windows without stopping at the speaker. I told her I had stopped at the speaker. And waited several minutes before pulling up. She looks right at my face and tells me I did not stop at the speaker. I had pulled straight around. I opened my mouth to continue the stupid argument. SHE CLOSED THE WINDOW! You can't see inside if the windows is closed because it's mirrored. I don't know if she walked away or was standing there watching me and laughing. Or whatever a crazy person would be doing. A younger guy opened the window back up and asked if he could take my order. After telling him I'd ordered on the app and my last name it took less than 10 or 15 seconds for him to hand me my order. As he did he apologized for what had happened. I called corporate and am waiting on the general manager of that store to call me. I have no doubt they will continue to lose customers as long as she works there.

Made it thru the drive thru and had a very nice young lady take my order.... She needed help in clarifying a promotional and asked for help from a dark-haired short brunette..... not sure if a team leader but kind of intervened to support the other person. What became a request from me turned into a nightmare because of the petite brunette.... was unable to clarify her name because the 2nd time thru, the drive thru attendant would not disclose her name. So, a call to corporate was needed to disclose poor customer service, retaliation, and maybe discrimination. The petite brunette made sure to blame me for her confusion and to disclose because I was asking several different questions, it was my fault I was jumping back n forth trying to clarify information, about promotions. She did not correctly comprehend her information regarding when the promotional lunch started and misquoted the time.... And it was still my fault because she couldn't get her information straight. After refusing me service and telling me never to return, I contacted corporate and told them of the occurrence. They did say refusal of service could not happen.... especially if it was her fault and she was retaliating. In visiting Jack in the Box next door, I was told by their staff that the service at Arby's is considerably horrible, and many people are complaining about this Arby's. There also can be a number displayed on the outside of the building to call, if there are reports to be made by customers. There didn't seem to be one showing, but then since bad service why post a number for customer care. I do hope the Franchisee will be contacting me or reading the reviews of the Arby's restaurant in Pahrump...... it really is shameful to represent a great restaurant chain, with staff that are unappreciative of the community they are serving.

The brisket sandwich was 100% GARBAGE and the meat was 95% FAT. This was very disappointing I'm never going back.