Robert
This item was delivered today on 1/9/2025.
This item was delivered today on schedule. However, the carrier (Aquiline) left the package on the side of my driveway at the gate near Highway 49. I have never heard of this carrier. I have a long driveway but the gate was open to all traffic. Anyone could have picked the package up and taken it. The parcel was small enough to fit inside the mailbox. I know because I took it and put it in there to verify it. If a package is too big for the mailbox, ALL carriers bring the package to my front porch and leave it there. No one leaves it on my driveway. We are expecting a big storm tomorrow. If I had not seen the package when I left the property, it would have been ruined. I gave them two stars because it was delivered on time but dropped off at the side of the driveway.
Response from Aquiline TrackingMar 7, 2025
Hi, Thank you for your feedback. We truly apologize for the delivery experience you had. It's our goal to ensure every package is delivered securely and safely, and it seems like in this case, there was an unfortunate misstep with the placement of your package. While we always strive for the best service, sometimes situations like these happen due to the varying delivery conditions. Please be assured that we take this matter seriously and are actively working to improve the overall delivery process. If you have any further concerns or need assistance with a future delivery, please don’t hesitate to reach out to our support team at [email protected]. Thank you again for your understanding, and we hope to serve you better next time. Best regards, The Aquiline Tracking Team